Deceptive Practices
I bought a lululemon jacket for $138.00. It was received 9/17/25. Problem free. When the gift was opened, it didn't fit. I utilized online chat to do an exchange for the proper size and was informed they don't do exchanges and I would be discounted the return shipping fee. I agreed and initiated the return 12/26 and received an email confirmation of the $138.00 return purchase price. I did not reorder the item. On 12/28, I received an email that the item was now on sale for $96.00. I hit the link in the email and purchased the same item in the correct size this time. On 12/29 I received an email confirmation that my original $138.00 purchase would now be credited at the sale price. So when I wanted to do an exchange it was impossible. However, now my 2 distinct transactions several days apart are somehow linked. Also, I have paid shipping and return fees and a fee for choosing a credit card credit instead of an in store credit/gift card. Why would anyone want an in store credit with all of these corporate shenanigans? Oh- the on-line chats and calls are a waste if time. There are many unethical practices in play with this company.