NFL Shop appears to be a poorly run…
NFL Shop appears to be a poorly run company that doesn't care about customer experience. Received two apparel items as a Christmas gift, and needed to exchange for larger size. Website gave bogus instructions for gift return, so we gave up after some time of trying to make it work. There was no phone number listed on the web site, so I tried chat. Chat was a horrible experience, also. Wrong answers, VERY slow responses from agent, lots of stalling, wouldn't answer questions. I've been on chat an hour(!!!), and I still haven't received return instructions. Chat has gone dead. Not sure what to do now. Phone number, phone number, phone number.