Horrible customer care experience
Worst customer service ever. Had to spend 2 hours on the phone with 3 separate calls from me to the generic customer care hotline (waiting on hold for 20-30 mins each time). Multiple calls were due to repeated errors in DBS customer care personnel's advice to resolve an issue, with no accountability from DBS nor were there real solutions provided. The error in question was a credit card being mailed erroneously by DBS to an outdated address that is neither the registered address, or the one stated on the credit card application form. Not only a privacy risk, but also fraud! Seriously considering closing all DBS accounts now that you cannot even write a complaint or feedback, nor have customer-centric solutions offered through customer care hotlines. Says a lot too that I'm leaving this feedback here just so that it can be sent to them, since as a customer, I cannot find any other way of sharing this feedback to them directly.