Still waiting for a refund 1 month later
Greyhound cancelled the last leg of my 3 day trip last minute with no explanation. Got stranded in New York without accommodation or reasonable rebooking. Was told they could do nothing for me. Had to book with another bus company to get home and paid more because it was last minute. Requested a refund for my cancelled trip and expenses over a month ago and still have not gotten a response or any compensation, not even a refund for the leg of my journey that was cancelled which I'm supposed to be entitled to under their policy. Update: received my refund today after posting this review. The amount posted to my card was a measley $43 dollars. It cost me $95 for the bus i had to take back home, and a quick search on the greyhound website showed they charge at least $76 for a day-of ticket from the place they stranded me to my hometown of portland. The total cost of my ticket was $250, which split between three legs is roughly $83. So not only did greyhound cancel my bus to save money and strand me in a foreign place with no accommodation, accountability, or alternative transportation, they lied about the amount of money i was owed and ripped me off of what i was due. And i still havent gotten an actual response from anyone. Total scam company. Legislation should really do something to hold them accountable for how they rip off and endanger customers Avoid if at all possible.