Greyhound’s iconic brand is synonymous with affordable long distance travel in North America and a unique national network. Founded in 1914, Greyhound Lines, Inc. is the largest provider of intercity bus transportation, serving more than 3,800 destinations across North America with a modern, environmentally friendly fleet. It has become an American icon, providing safe, enjoyable and affordable travel to nearly 18 million passengers each year in the United States and Canada.
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Is Greyhound Bus legit?
Greyhound Bus (www.greyhound.com) has a 3.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 36% give 1 star; The business has replied to 21% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Many consumers point out that ticket prices are very affordable, making it a great option for long trips. People frequently describe their bus trips as smooth and comfortable, with vehicles often arriving right on schedule. Passengers often praise the professional and courteous drivers who ensure everyone feels secure and well-informed throughout the journey.
However, some people mentioned poor customer service and unhelpful staff members working at the various stations. Travelers also encountered frustrating delays, missed connections, and rude behavior whenever unexpected travel issues arose. Customers expressed frustration about difficulties reaching representatives for help with booking problems or complaints.
Auto-generated from all reviews of this business. For reference only.
Anna Antonio @ San Francisco Bus Station in CA is one of the most responsive, detailed, customer service oriented & efficient personnel I have met at the Greyhound station. I would like to nominate her as a future supervisor and would love for her to receive a gift card or free lunch for a week. She made sure my husband and I received a new ticketing to our destination & she cared so much about us that she was quick to help us & proactive to make sure we were good. Amazing worker! Much success Anna Antonio & much blessings in everything! We are comforted to know you were here today & assisted us so quickly & patiently!
KayLynne StephanieUnited States · 1 review · Experienced 2026-08-11 ·
★★★★★
GREYHOUND IS THE WORST EVER! GUN WAS PULLED ON PASSENGERS!!
Horrible the bus my mother was on arrived late so and so the transfer bus left them and she has 4 broke ribs they made her carry her bags by herself then cancelled 3 different buses and she ended up having to come back to where she was picked up from, they didn’t refund the ticket money, didn’t take her where she was supposed to go to see my grandmother that’s in hospice dying. Then they hung up on us several times not giving us any answers one of the other passengers that was waiting got so mad at greyhound he pulled a gun out so now my mother has ptsd to deal with and yet ground hound still doesn’t care about its passengers and did nothing to refund or compensate her for everything they put her through so I just want to make sure no one else has to go through that.
JaquelineUnited States · 1 review · Experienced 2026-08-03 ·
★★★★★
On 7/20 I was traveling from Houston to…
On 7/20 I was traveling from Houston to Memphis. What was supposed to be an 3.5 hour layover in Dallas turned into more than 8 hours, with no explanations. The overnight shift was very helpful and tried to answer questions. The morning shift...very rudeand ignored customers.
I had to do a return ride on 8/3 from Jackson, TN to Houston. I was a little late getting to the bus stop. I arrived at 6:24 the departure time was 6:25. Since this is not a major busstop the driver had already closed the door and had an attitude with me.
During the ride to Memphis, there was a passenger that was walking the aisles and using very bad language. Everyone was totally ignoring him. Finally the bus driver said some to him and starting using language that was very unwitting for someone in charge.
Besides those incidents everything was OK. But I would never recommend Greyhound unless it's absolutely necessary.
Seriously if you have any other option just do it. One way rental cars often aren't much more expensive.
Needed a ride so I thought I would try a greyhound for the first time ever that was the dumbest idea I've ever had. Bus didn't show up. Customer service didn't know where the bus was. App did not update. No indication of when the bus was coming. Waited 45 minutes and then got a rental car. They refused to refund the money because I didn't wait for at least 2 hours. That is absolutely insane.
This is the first time I’ve ever used the bus. It’s efficient and very clean. I felt safe and well taken care of and it was a refreshing break to not have to worry about other drivers. Thank you for providing such great services.
Our trip started in Longview, TX and going to Shreveport, LA. The station was closed on Sundays so we waited outside. Our departure time was 10:45 am. At about 10:25 a bus pulled up and some people got off. The driver did not make any announcements as to where he was headed. There was no indication on the screen on the bus. The driver got back on the bus and drove away. All indications on the Greyhound app said our bus was on-time. At 10:45, no bus. At 11:00, still no bus and still saying on-time on the app. At about 11:05 a bus shows up and it's the same one from earlier. The driver gets out and tells us we're lucky he came back for us! He mentioned something about playing on our phones instead of getting on the bus!
I should mention a couple showed up after the first time that bus was there and another person was waiting as we were and didn't know it was our bus the first time he was there. That couple would have missed it all together.
Who would expect the bus to be there 20 minutes early and not plan to wait until the scheduled departure time?
The driver was sort of rude. It made it seem like it was our fault and he was doing us a favor.
The drive was nice and smooth. If it wasn’t for the Timesquare rush hour, we would have made it to Port Authority at the planned time of arrival time (25 min. Later than expected). Other than that the facility was clean inside, and staff was very helpful and polite.
Freemason child /human sex traffickers are using these bus lines to traffic human beings..
I am a survivor.The women are helping and thought it was funny to leave me to freeze , starve and to sell me.Freemasons use “handlers” you will never know the person sitting next to you or at the next stop is a Freemason “handler” or a coercive rapist or even that you’ve been sold. Freemasons gang stalk their child victims to death if it takes their entire adult life.
Greyhound staff and drivers participated in trafficking me.Everytime i ever traveled since my childhood.Trust no one and Don’t fall asleep.
I’ll never travel with greyhound again.
I believe greyhound is fully complicit in child / human sex trafficking.
This bus station was filthy! It look like a homeless shelter. People laying all over the floor asleep in sleeping bags just scattered out. People who weren’t traveling just standing around begging other people for phones and money. Very unorganized. No security. The bus drivers were incredibly rude. Every time you have a question they say” let me do my job” and then ignore you. 0/10 DO NOT RECOMMEND!!
Bus driver Bruce is the gold standard of commute travel. I appreciated the experience he provided and the accommodations throughout the trip as well as communication to ensure a great experience. And an absolute safe driver!
The pricing is great, although Greyhound and Flix has begun increasing their prices, if you don't mind the travel time their prices are still cheaper than a plane ticket.
The worst experience I have ever had. I was stranded for 5 hours waiting for my bus to arrive from Philadelphia station to get to Newark and there were sooooooo many delays and miscommunication from the staff and the drivers. Then the bus was reported “broke down” and so i had to wait to get home for 5 hours !!! I didnt get home until the next day at 1am in the morning!!! What’s worse was that the driver pushed one of the customers children and told her to get out of his bus after she was waiting 5hrs. So he didn't leave at all. Everyone was impatient and wanted to go home…until one of the workers yelled at the driver to drive everyone home. It was a total nightmare and I will never recommend GrayHound or FlixBus ever to anyone. Proceed with caution.
I was very nervous traveling alone ,l was very pleased with the ease ,of transfer,boarding ,excellent , efficient employees, friendly, excellent driving just over all Great services already planning my next trip
Reply from Greyhound Bus2026-08-08
We’re delighted to hear that your first trip was such a positive experience. It’s wonderful to know that the boarding process, transfers, friendly employees, and excellent driving helped you feel comfortable and confident throughout your journey. Thank you for choosing us, and we look forward to serving you again on your next trip. -OH.
Our driver Jojo was amazing, they truly made the experience for me and my friend!! We felt so comfortable and cared for, they communicated everything very clearly and made sure we always knew what was happening. I would take a greyhound bus again because of how amazing they were!! Give Jojo a raise they were genuinely one of the best parts of my trip!! Thank you Jojo <3
Reply from Greyhound Bus2026-08-08
We’re delighted to hear that Jojo made such a positive impact on your trip and helped you and your friend feel comfortable, informed, and well cared for throughout the journey. It’s wonderful to know their clear communication and outstanding service made your experience so memorable. Thank you for choosing us, and we look forward to serving you again. -OH.
Bus arrived on time and the driver announced where they were headed so we knew we were getting on the right bus. Would really like if the station had some sort of amenities like food or coffee as well as some signage that said when/where buses were arriving. Transfer was easy and quick.
In our trip to New Orleans we used this company twice, from New Orleans to Baton Rouge and from Lafayette to New Orleans. Awful service, the buses are filthy, delayed, staff very rude and not helpful. Avoid!! If book through Flixbus and turned up to be Greyhound service RUN!!!!!!!!
I love greyhound very convenient and great process of booked ahead of time and not last minute. Great for different locations. I will travel with them again
Reply from Greyhound Bus2026-08-06
We’re delighted to hear that you find our service convenient and appreciate the flexibility of booking ahead of time. It’s wonderful to know our network of destinations and travel options continue to meet your needs. Thank you for choosing us, and we look forward to serving you again on your future trips. -OH.
Greyhound has made nice renovations to its Stations and busses. Use this form of transportation and you will have a good experience.😃
Reply from Greyhound Bus2026-08-06
We’re delighted to hear that you’ve noticed the improvements to our stations and buses and that they contributed to a positive travel experience. It’s wonderful to know you would recommend our service to others. Thank you for choosing us, and we look forward to serving you again. -OH.
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