Greyhound’s iconic brand is synonymous with affordable long distance travel in North America and a unique national network. Founded in 1914, Greyhound Lines, Inc. is the largest provider of intercity bus transportation, serving more than 3,800 destinations across North America with a modern, environmentally friendly fleet. It has become an American icon, providing safe, enjoyable and affordable travel to nearly 18 million passengers each year in the United States and Canada.
Written by the business, not verified by us.
Is Greyhound Bus legit?
Greyhound Bus (www.greyhound.com) has a 3.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 36% give 1 star; The business has replied to 21% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Many consumers point out that ticket prices are very affordable, making it a great option for long trips. People frequently describe their bus trips as smooth and comfortable, with vehicles often arriving right on schedule. Passengers often praise the professional and courteous drivers who ensure everyone feels secure and well-informed throughout the journey.
However, some people mentioned poor customer service and unhelpful staff members working at the various stations. Travelers also encountered frustrating delays, missed connections, and rude behavior whenever unexpected travel issues arose. Customers expressed frustration about difficulties reaching representatives for help with booking problems or complaints.
Auto-generated from all reviews of this business. For reference only.
If your are a smoker or alcoholic bus driver are cool just try your best to hide it because of kids and older not on the bus respect respect respect
Reply from Greyhound Bus2026-08-07
We’re glad to hear you value the importance of respect and consideration for fellow passengers while traveling. Creating a comfortable environment for everyone on board is an important part of the journey. Thank you for choosing us, and we look forward to serving you again. -OH.
The bus was cancelled in the late evening and the guy in charge was going to make us stay outside all night, when expressed that some of us can't afford a hotel the manager was very cold and insensitive citing that another passenger would be fine.
He changed his mind about leaving us outside where there's a lot of danger during the night especially for someone like me who's female, immigrant and disabled.
The claim that Greyhound cares about our safety, especially for someone who has a disability is absolutely laughable.
Travelled twice and worst experience both times,. Greyhound is such a mark on American system. Don’t know why it’s still running after scamming all the people.
This would have been the 2nd time of using the greyhound bus in my life. They didn't stop at my stop location to pick me up. My tickets and seats and all were even paid for on card. I was trying to go to a funeral in my family in a different state from where I am. I did receive text messages but no bus. After 2 hours tracking the bus it was at the next stop. I had arrived 2 1/2 hours early for the bus so late on me wasn't. I am a senior and handicapped and walked to the bus stop in the middle of the night. I don't have anyone to take me is the reason for the bus transportation. They made me miss the funeral.
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branka arslanUnited States · 7 reviews · Experienced 2026-08-03 ·
★★★★★
Everything was smooth and comfortable
Everything was smooth and comfortable. Driver was professional, friendly and communicated clearly.
Smooth ride and stayed on schedule.
will definitely recommend and plan on using again for future trips to Reno.
Reply from Greyhound Bus2026-08-04
We’re delighted to hear that everything about your trip was smooth and comfortable. It’s wonderful to know your driver’s professionalism, friendly attitude, and clear communication helped make the journey enjoyable while staying on schedule. Thank you for choosing us, and we look forward to serving you again on your future trips to Reno. -OH.
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Linda Claire SnyderUnited States · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Charlotte station dirty and need of…
Charlotte station dirty and need of repair. Both drivers were professional
and efficient.
Reply from Greyhound Bus2026-08-04
We appreciate you taking the time to share your experience. Your feedback regarding the condition and cleanliness of the Charlotte station is valuable, and we’re pleased to hear both drivers were professional and efficient throughout your journey. Thank you for choosing us, and we hope to serve you again in the future. -OH.
Worst Travel Experience with Grayhound Buses
I recently had an extremely disappointing experience with Grayhound buses. The delays were frequent and seemed inevitable, causing me to miss connections and important appointments. Communication wasn't any better—whenever I tried to get updates or assistance, I faced poor communication from the staff, which only added to my frustration.
The most frustrating part was the complicated and stressful refund process. It was confusing, time-consuming, and often unhelpful, leaving me feeling stranded and undervalued as a customer. Overall, my trip was marred by these issues, making it a stressful and unpleasant experience. I would not recommend Grayhound to anyone looking for reliable and customer-friendly bus service.
Karen BurtonUnited States · 1 review · Experienced 2026-08-04 ·
★★★★★
The attentive nature of the driver
The attentive nature of the driver. The Courteous and kind instructions on the break time to get food and beverages....especially at McDonald's.
His safe driving all night ...Good stops and acceleration.
Reply from Greyhound Bus2026-08-05
We’re delighted to hear that your driver’s attentiveness, courteous guidance, and clear communication during breaks helped make your trip enjoyable. It’s wonderful to know their safe driving and professionalism throughout the journey contributed to a comfortable and positive travel experience. Thank you for choosing us, and we look forward to serving you again. -OH.
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MiaUnited States · 1 review · Experienced 2026-04-02 ·
★★★★★
Extremely Disappointed with Greyhound’s…
Extremely Disappointed with Greyhound’s Customer Service
I have never been treated so poorly by a transportation company.
In April, I traveled from Pittsburgh to Allentown, Pennsylvania. My trip to Allentown was uneventful, but my return trip was an absolute nightmare.
During a scheduled stop in Harrisburg, passengers were allowed to get off the bus. People were outside smoking, vaping, and making phone calls. Before leaving the bus, I specifically told the driver that I was going to the restroom. He acknowledged me, so I assumed he understood.
Unfortunately, the Greyhound restroom was closed or out of service, so I had to walk upstairs to the Amtrak station to use the restroom. I simply used the restroom, washed my hands, and came right back.
When I returned, the bus had left without me.
My suitcase, containing all of my belongings, was still underneath the bus.
The employees at the Harrisburg station eventually placed me on another bus approximately three and a half hours later. Since it was Easter Sunday, almost everything was closed. I spent hours wandering around Harrisburg trying to find somewhere to eat before finally finding a hotel restaurant several miles away.
Before boarding the replacement bus, I expressed my concern about my luggage. The driver assured me that it would be waiting for me when I arrived in Pittsburgh.
It wasn’t.
When I arrived in Pittsburgh around 10:00 p.m., my luggage was nowhere to be found. What made the situation even worse was the complete lack of concern shown by the Greyhound employee on duty. Rather than helping me search, he remained seated with his arms behind his head, rocking back in his chair, and simply insisted that no luggage had been left behind. He wouldn’t even stand up to check. As a customer who had just lost an entire suitcase, I found that level of indifference shocking.
To make matters worse, the bus driver on the trip from Harrisburg to Pittsburgh spent much of the drive on the phone, using constant profanity. Every other sentence contained the F-word, despite several passengers—including young women—being on board. He was also vaping while driving. I cannot say what substance he was vaping, so I won’t speculate, but it was completely unprofessional and made for a very uncomfortable ride.
Since this happened, I have sent approximately ten emails, written multiple letters, and provided every possible way to contact me, including my phone number, mailing address, and email address.
I have never received a single response.
Not one acknowledgement.
Not one apology.
Not one update.
Nothing.
The suitcase itself was a gift from my late brother and had tremendous sentimental value. Inside were two brand-new dresses, a new jean jacket, an $80 pair of Vans, several pairs of shoes, makeup, clothing, jewelry—including one-of-a-kind handmade pieces that cannot be replaced—and many other personal belongings worth hundreds of dollars.
While the financial loss has been significant, what has been even more disappointing is Greyhound’s complete lack of customer service. Every company can make mistakes. What defines a company is how it responds afterward. In my experience, Greyhound chose not to respond at all.
Unless Greyhound is willing to compensate me for my losses or recover my luggage, I will never use this company again. I cannot recommend Greyhound to anyone based on this experience.
- Mary Asturi
724-816-8971
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Cecil HarperUnited States · 3 reviews · Experienced 2026-08-02 ·
★★★★★
Excellent trip..
Bus clean..bus schedules were exact..Bus driver excellent..nice gentleman..polite..Friendly..felt secure on bus..
Reply from Greyhound Bus2026-08-04
We’re delighted to hear that you enjoyed a clean bus, punctual service, and an excellent experience with your driver. It’s wonderful to know you felt secure, comfortable, and well cared for throughout your journey. Thank you for choosing us, and we look forward to serving you again. -OH.
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StacyUnited States · 1 review · Experienced 2026-08-01 ·
★★★★★
It was a good experience because…booking process
It was a good experience because sometimes the train is late. I had to ride the bus.
Reply from Greyhound Bus2026-08-04
We’re glad to hear the bus provided a dependable travel option when you needed an alternative to the train. It’s great to know your experience was a positive one and that your journey went smoothly. Thank you for choosing us, and we look forward to serving you again. -OH.
Yolanda AshfordUnited States · 2 reviews · Experienced 2026-07-25 ·
★★★★★
They are rude they're late they don't…
They are rude they're late they don't let nobody know that they're late I had one the other day I had my sister to take a Greyhound and there was a black lady which was disrespectful oh and I asked the lady about a bus that never came there was people trying to take the Greyhound there was no notice nothing that was wrong so when I asked the black lady she stated that she didn't know the bus# was 108 I believe I was trying to make conversation and now I'm here to pick up my grandson the bus was supposed to be here at 1:35 now it ain't coming until 2: 51 a.m something in the morning. Damn bus still in Topeka ks. Dates 07/25/26-08/02/26
The bus was on time. It was neat and the driver was friendly. It was generally a smooth ride.
Reply from Greyhound Bus2026-08-04
We’re glad to hear your trip was smooth and that the bus was clean, on time, and comfortable throughout the journey. It’s great to know your driver’s friendly service helped make the experience even more enjoyable. Thank you for choosing us, and we look forward to serving you again. -OH.
Keeping it RealUnited States · 1 review · Experienced 2026-07-31 ·
★★★★★
They definitely need improvement…
They definitely need improvement majority of the bus drivers are rude and show no compassion to the travelers. All the greyhound stations we stopped at restrooms were filthy especially the Atlanta station makes you want to vomit so disgusting. The substitute bus Williams charter I believe was the name of the bus, bathroom was so disgusting I almost urine on myself holding it everytime someone opened the door to that bathroom it leaked of urine and feces 🤮. Half the charger station didn’t work or the buses didn’t have one, seats were uncomfortable but on the plus side I made it to my destination and back home safely.
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PromaUnited States · 1 review · Experienced 2026-08-01 ·
★★★★★
Absolutely terrible bus service
Absolutely terrible bus service. Couldn’t reserve a seat because their system wasn’t working. They cancelled my bus from Buffalo to Niagara and still haven’t refunded me — and no one there even knows how to process a refund. Customer service is miserable. The bus number didn’t match the one they provided. What the website showed was not what I got — instead they stuck me on a completely different, run-down bus. This was my first and my LAST bus tour. Lesson learned. Rating: 0/5
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Trudye NesbitUnited States · 7 reviews · Experienced 2026-07-29 ·
★★★★★
To FlixBus/ Greyhound Customer Service;
To FlixBus/ Greyhound Customer Service;
I am a Senior Citizen and I took my first interstate bus ride Friday 7/31/26 going from Atlanta to Savannah Georgia. I will never do that again. There is a lot that needs addressing on FlixBus/ Greyhound bus service. However I am writing to address a positive issue. Our driver's name was Mr. Turner. He was very professional and accommodating. An elderly obviously confused woman managed to board our bus. As soon as Mr. Turner realized it, he addressed her in a respectful manner. Unable to get a clear and concise answer he continued on his way so as not to impact the other passengers. During our next scheduled stop Mr. Turner contacted his office. He informed us (all the concerned passengers) that the next bus would pick her up and return her to Atlanta. He asked if anyone wanted to donate a few dollars so the senior woman could buy a meal. He had no problems getting donations. I personally thanked him for the way he handled the situation. I mention this because just before we boarded I saw another driver loudly curse a passenger out. I was totally embarrassed. FlixBus/ Greyhound have a lot of work to do. This is the reason I rated you a 2 instead of a 5 which Mr. Turner earned you.
Greyhound Bus has requested more information via Trustpilot to ensure my complaint is legitimate. All they have to do is visit the Atlanta FlixBus Station at 232 Forsyth St SW, Atlanta, GA 30303. Please tell them don't bypass the ladies bathroom while they are assessing the station.
If that's not enough for them. I called twice to correct a payment error. I was charged 3 times for two bus trips. Both times I was treated rudely.
The first person just hung up after taking my name. The second person took additional information (dates/ times, etc). Asked me to hold on and never returned to the phone. I was expecting him to return and say we don't see an error/ we see the error and we have submitted the proper paperwork to correct the issue. Instead he just hung up. This was after being on hold for over 30 minutes.
Yesterday I submitted documentation online because instead of refunding the overpayment they charged me again. I don't have time to hang on the phone for 1/2 hour and then be hung up on. Also I feared they might charge me a fourth time.
I hope this helps!!! I will never ride Greyhound /FlixBus again. But they people that don't have that option deserve better treatment, service and accommodations.
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Courtney PetersonUnited States · 1 review · Experienced 2026-07-31 ·
★★★★★
Absolutely terrible experience from…
Absolutely terrible experience from start to finish.
My dad was stranded for hours because Greyhound’s bus was severely delayed. The app barely updated, there were no meaningful notifications, and passengers were left sitting there with little to no information about what was going on. A delay is one thing—leaving people in the dark is another.
Customer service made the situation even worse. The first representative repeatedly interrupted me, talked over me, and was dismissive whenever I tried to ask a question. She expected me to let her finish but wouldn’t extend the same courtesy to me. The second representative became pushy the moment I mentioned a refund and offered no real help.
I submitted a refund request because of the excessive delay. Not only was it denied because the trip was eventually completed, but I never received an email, a case number, or any update. I had to call just to find out it had been denied. Even then, no one could transfer me to the refund department or give me a phone number for them. The only solution? “Send another email.” Another email that, based on my experience, no one responds to.
The worst part wasn’t even the delay…it was the complete lack of communication and accountability. No updates for stranded passengers, an app that didn’t accurately reflect what was happening, rude customer service, no written responses, and no way to speak with the people actually making the refund decisions.
This was one of the most frustrating customer service experiences I’ve had. I will be avoiding Greyhound in the future and would encourage others to consider other transportation options if they have one.
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customerUnited States · 2 reviews · Experienced 2026-07-31 ·
★★★★★
The bus driver was the best she was…
The bus driver was the best she was respectful and kept everyone in line.
Reply from Greyhound Bus2026-08-01
We’re delighted to hear that your driver made such a positive impression with her professionalism and respectful approach. It’s wonderful to know she helped maintain a comfortable and well-organized environment throughout the journey. Thank you for choosing us, and we look forward to serving you again. -OH.
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DarleneUnited States · 5 reviews · Experienced 2026-07-30 ·
★★★★★
The bus was late it's always late but…
The bus was late it's always late but not as late as this time. There was no air conditioning the driver opened the over head vent it was still very hot.
The bus
The seats were worn no cushioning very uncomfortable asked and was told it was an older bus. The bus number 86228. This was not a good trip
Thank you Darlene Johns
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Missy BrownUnited States · 1 review · Experienced 2026-07-14 ·
★★★★★
worse experience ever on Greyhound
I rode Greyhound before from Florida North Florida to South Florida. I didn't really have too much of a bad experience but from state to state is horrible. they had me and my daughter stuck in La for over 17 hours. the bus didn't come. no accommodation and the experience scary and just horrible. I will never travel with Greyhound again
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