Greyhound Bus

Deborah OUnited States · 1 review · Experienced 2026-07-20 · Posted 2026-07-22

Driver Rodney was excellent with us!

Driver Rodney was excellent with us- very organized and professional. Most of all, drove safely to our destination!

I went from Davenport to Des Moines in…

I went from Davenport to Des Moines in route to St Louis Missouri. The bus trip was canceled and had been canceled for two days. I finally caught a bus at 4:20 and arrived in St Louis Missouri around midnight. I was up at 7am July 4th and I didn't get home to rest in St Louis Missouri until July6 at 2am. Please refund so m e or all my ticket.

Clean bus

Clean bus. Timely departure and arrival. Peasant driver.

Christine GarrisonUnited States · 1 review · Experienced 2026-07-18 · Posted 2026-07-21

This is the worst way to ever travel

This is the worst way to ever travel. I was stranded for an additional 16 hours before I reached my destination. Greyhound representative Christy #8461 told me that it don’t matter how long it took me to get home I got home. She said if you take the chance and ride greyhound they can take how ever long they want to get you where you needed to be. If your trips says it takes 24 hours online it don’t matter they can get you back home any time they want and you have no choice but to take it. For my first time ever riding Greyhound I will never do it again. Greyhound likes to play with people lives. If you value your life DO NOT RIDE GREYHOUND. They don’t care about people they just want your money. DO NOT EVER BOOK GREYHOUND

Shristi PiyaUnited States · 1 review · Experienced 2026-07-13 · Posted 2026-07-21

Travelled from Lawrence to Denver!

The seats were moderately comfortable, some rooms for improvement- for eg having a place to keep water bottle, a foot rest etc could be more convenient. The bus had a foul smell, may be from the restroom, didn't dare use it 😫 However we had a quick break every 2-3 hrs of interval so wasn't that bad! The break stations had good restrooms and vending machines to grab some snacks! We stopped at a Mc Donalds for lunch- we were asked to order in advance to catch up as we were a bit delayed! Make sure you check the location before you make an order. Good things- booking process was easy, we could track our bus through the app and we also found the ride safe!

Sodia PetersUnited States · 1 review · Experienced 2026-07-18 · Posted 2026-07-19

Excellent service

Excellent service. On time and informative driver. Booking process was quite easy and the app is user friendly.

Crystal BrownUnited States · 1 review · Experienced 2026-07-19 · Posted 2026-07-19

Very happy with ride except wish had…

Very happy with ride except wish had some more times to pick from but thk u for safe travels.

Worst customer service ever

Worst customer service ever. I thought I booked a round trip from Columbus to Omaha and back for $131.96 for the round trip even though the one way was listed as $65.98 only for me to get a call from them today at 6.13am saying that they had cancelled the trip due to “legal matters” and that I should wait for a confirmation in the next few days. Only fir me to call them again today and they’re saying I had booked a one way for the $131.96 instead of the round trip. So in other words I got scammed.

Ronnette SconiersUnited States · 2 reviews · Experienced 2026-07-17 · Posted 2026-07-18

I would give zero stars if I could

I would give zero stars if I could. The fee to reschedule cost more than the ticket itself. Customer service service was not helpful nor understanding. I would never book with greyhound again.

Cristina RogersUnited States · 1 review · Experienced 2026-07-15 · Posted 2026-07-17

My bus over heated used up all the…

My bus over heated used up all the juice broke down in the middle of I55 in Chicago Illinois the bus driver told me they didn't bother adding more coolant on the engine for the air conditioning before we left I told him that was dumb! All that money they make selling bus tickets they need to take better care of their buses so this doesn't happen. Like when you have a car you're supposed to take care of it like freeon for the air conditioning, water and oil change regularly. Duuhh!!!! They didn't even wanna fix my bus ticket after all this crap so I can get to Buffalo New York they just gave me a bunch of BS run arounds! I'll NEVER EVER mess with them again! From now on I'm traveling by airplane or taking Amtrak!

Rio BejaranoUnited States · 1 review · Experienced 2026-06-01 · Posted 2026-07-17

The bus came 30 min earlier than…

The bus came 30 min earlier than scheduled so I did not catch it. Greyhound acknowledged the bus fault but did not reimburse me for the money saying I could take a bus the next day. I was in a small town in the middle of nowhere and I lost a full day out of my four day vacation. No money was reimbursed.

Bus left 10 minutes late because driver…

Bus left 10 minutes late because driver waited for a passenger who was not on time. this delay was caused by driver and assistant. i would like to get to work on time. thank you today Bus from Jackson ville 07/17/2026 stop at Jupiter shell station Driver James Gray, bus is supposed to leave here at4:10. he arrived at 4 and left4:02, when i got on the bus he did not wait for me to sit down, i am handicapped (bad hip). Then when entering Okeechobee blvd he drove tru a red light. This man should not work as a bus driver.

Ed C WashingtonUnited States · 7 reviews · Experienced 2026-07-12 · Posted 2026-07-16

GREYHOUND AND FLIXBUS ARE TRASH

I waited on hold to speak with a Customer Service agent regarding the total disrepair of the bus for both legs of my trip Shreveport LA to Houston TX round trip. I request a refund for the bus to Houston for no air conditioning and an out of order restroom. I requested a refund from Houston because of rain leaking from the roof inside the bus where me and follow passengers got wet. However, the agent stated there was no report of problems and promptly hung up in my face. FlixBus and Greyhound Bus I WILL NEVER PATRONAGE YOUR RAGGEDY COMPANIES AND RAGGEDY BUSES AGAIN! Keep the fare and use it fix your buses and hire decent customer service reps. I have a picture where the handicap lift was duct taped and videos of the hatch leaking. UPDATE: FLIXBUS NOR GREYHOUND have issued a refund or communicated with me directly as to their course of action for retaining myself and others as valued customers. I have other means of transportation for short and long trips. Using your services does not dictate my mode of transportation. I'll end the waiting game now, keep the round trip fare. I've endured enough with your substandard services and equipment.

I was a little apprehension aftet…

I was a little apprehension aftet seeing some reviews. Truth was the people vrry professional. The security were helpful, they directed me to the right gate and boarding was orderly. The driver was steady and punctual. Good experience for a fair fee.

Relaxing

The bus was a newer bus, so it made my trip very relaxing. No issues with the seat reclining to have a good nap before arriving in NYC port authority. No loud noises from phone or music. everyone was polite and respectable.

DaNeil BybeeUnited States · 4 reviews · Experienced 2026-06-29 · Posted 2026-07-14

Lack of disclosing important information up front

I purchased a one-way bus ticket from Thatcher, Arizona, to Mesa, Arizona. My bus trip would only have taken approx. 3 hours, which gave me plenty of time to catch my flight(2.5 hours extra!!). Well, an hour and a half in, the driver pulled over and said that the road was closed ahead and we would need to sit in the Walmart parking lot (in Miami, Arizona) for a couple of hours. Now, I understand road closures, and realize that there are certain situations where it just happens. Well, this particular stretch is closed Monday -Thursday, from 9am-2pm, and has been for weeks due to construction in the canyon. My son and I checked the Greyhound bus schedule the evening before, when I purchased my bus ticket to get to the airport, and there was no mention of a delay. In fact, from Thatcher to Mesa, it usually takes 2 to 2.5 hours. GREYHOUNDS website indicated 3 hours- which made us think that the construction closure was accounted for, and that the greyhound bus would take the alternate route. Learning this halfway into my bus ride was so very frustrating because it looked like I would miss my flight home to Idaho. Turns out my daughter in law, and two babies hopped in their car, and drove to meet me just before the bus took off from the Walmart parkingnlot and just 25 minutes before the road opened back up. We beat the bus to the Mesa by a half hour. There would have been no way on earth I could have made my flight without my daughter in law rescuing me. I think its plain wrong to NOT disclose the fact there would be a delay on the route on their website, AND when I initially got on the bus in Thatcher, Arizona. It made me feel like it's all about making a buck or two!!!!! So dishonest and deceptive. That bus driver knew about the road closure and the delay long before we took off for Mesa, and it would have been so helpful for me to know about the delay in Thatcher- I had options at that point.

Naomi WilliamsUnited States · 4 reviews · Experienced 2026-07-10 · Posted 2026-07-14

I have used Greyhound for years

I have used Greyhound for years. I would love it if they can add more travel times it went from 2X per day to 1X per day. Thank you ❤️

The front desk lady was very nice and…

The front desk lady was very nice and helpful. The gentleman making the departure announcements over the microphone was loud, clear, and easy to understand. The bus driver from Mobile to Atlanta was friendly, professional, and very helpful. He communicated clearly, answered everyone’s questions, and made the trip comfortable.. I felt at ease knowing my son was riding with such a caring and attentive driver. Overall, it was a great experience.

Shunica SinclairUnited States · 8 reviews · Experienced 2026-07-11 · Posted 2026-07-14

The bus driver was aggressive and rude

The bus driver was aggressive and rude. He canceled my ticket and kick me off the bus for no reason. He was also racist and prejudice. I was harassed and antagonize my whole trip by passengers and the driver. They even had one dude who threatened me and they bus driver did nothing. This is absolutely unacceptable and very unprofessional. This business needs to be shutdown and investigate all the bus drivers

Amanda JonesUnited States · 1 review · Experienced 2026-07-13 · Posted 2026-07-14

Driver professional and very friendly.