Greyhound’s iconic brand is synonymous with affordable long distance travel in North America and a unique national network. Founded in 1914, Greyhound Lines, Inc. is the largest provider of intercity bus transportation, serving more than 3,800 destinations across North America with a modern, environmentally friendly fleet. It has become an American icon, providing safe, enjoyable and affordable travel to nearly 18 million passengers each year in the United States and Canada.
Written by the business, not verified by us.Greyhound Bus (www.greyhound.com) has a 3.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 36% give 1 star; The business has replied to 21% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Many consumers point out that ticket prices are very affordable, making it a great option for long trips. People frequently describe their bus trips as smooth and comfortable, with vehicles often arriving right on schedule. Passengers often praise the professional and courteous drivers who ensure everyone feels secure and well-informed throughout the journey. However, some people mentioned poor customer service and unhelpful staff members working at the various stations. Travelers also encountered frustrating delays, missed connections, and rude behavior whenever unexpected travel issues arose. Customers expressed frustration about difficulties reaching representatives for help with booking problems or complaints.
Auto-generated from all reviews of this business. For reference only.Thank you for your feedback. We’re glad to hear that you found the bus ride to be excellent, though we regret that other aspects of your experience did not fully meet your expectations. Your input is important to us as we continue working to improve our overall service. -OH.
Absolutely unacceptable experience with Greyhound. I booked a trip weeks in advance and received confirmation for my route, including the Houston to Tallahassee segment. Then, at the last minute, Greyhound canceled the Tallahassee trip due to a “driver shortage.” This was not caused by weather, emergencies, or anything outside their control — this was purely poor operational planning. What makes this even worse is the replacement itinerary they offered. My original trip was approximately 9 hours, but the so-called “replacement” route would take around 16 HOURS. Adding an extra 7 hours to an already exhausting trip is completely unreasonable. To make matters worse, a SENIOR is traveling on this reservation. Expecting an older passenger to sit through an additional 7 hours of overnight bus travel, extra transfers, delays, and exhaustion because Greyhound failed to properly staff their routes is careless and unacceptable. Customers plan around these schedules: * hotel check-ins, * family pickups, * medical needs, * work schedules, * rest, * and safety. Greyhound clearly does not value their passengers’ time, comfort, or wellbeing. Selling tickets for routes they apparently cannot even staff properly should not be acceptable business practice. The communication was last-minute, the alternative offered was terrible, and there was no meaningful accommodation for the inconvenience caused. A 16-hour reroute is NOT equivalent transportation. For a company that advertises nationwide travel service, this experience felt disorganized, unreliable, and incredibly stressful. I would strongly caution anyone — especially seniors, families, or people traveling long distance — against relying on Greyhound for important trips
The bus left on time, it was clean and smelled good. The driver was funny and pleasant. I would like to ride with her again in the future. I like the rules of the bus because it was quiet and behavior controlled. Greyhound buses and behavior of passengers have really improved over the years, as well as departing on time. I like the assigned seating, and the ability to buy an assigned seat if you choose.
Thank you for your wonderful feedback! We’re so glad you enjoyed the clean, comfortable ride and had a great experience with our driver. We also appreciate your recognition of our improved service, quiet ride policies, on-time departures, and assigned seating options. We look forward to welcoming you on board again soon! -LS
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