Greyhound’s iconic brand is synonymous with affordable long distance travel in North America and a unique national network. Founded in 1914, Greyhound Lines, Inc. is the largest provider of intercity bus transportation, serving more than 3,800 destinations across North America with a modern, environmentally friendly fleet. It has become an American icon, providing safe, enjoyable and affordable travel to nearly 18 million passengers each year in the United States and Canada.
Written by the business, not verified by us.Greyhound Bus (www.greyhound.com) has a 3.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 36% give 1 star; The business has replied to 21% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Many consumers point out that ticket prices are very affordable, making it a great option for long trips. People frequently describe their bus trips as smooth and comfortable, with vehicles often arriving right on schedule. Passengers often praise the professional and courteous drivers who ensure everyone feels secure and well-informed throughout the journey. However, some people mentioned poor customer service and unhelpful staff members working at the various stations. Travelers also encountered frustrating delays, missed connections, and rude behavior whenever unexpected travel issues arose. Customers expressed frustration about difficulties reaching representatives for help with booking problems or complaints.
Auto-generated from all reviews of this business. For reference only.Great value for money. Punctuality, excellent driver, WiFi on board, clean bus, easy booking online.
Thank you for you review. We strive to provide a pleasant travel experience and we are glad to have met your expectations.
Nice easy way to get to my family event, I had a overall great ride on Greyhound,
Thanks for your review. We aim to provide a pleasant travel experience for all customers. We are glad to know you had a great experience.
Thank you for your feedback! We're pleased to hear that you had a good experience and that the driver provided a smooth and safe ride. -LS
It was because of the efficiency and strength of the driver that this trip was enjoyable.
Thank you for your kind words! We're delighted to hear that the driver's professionalism and dedication helped make your trip enjoyable. We truly appreciate your feedback. -LS
As I said the bus was very good but the Atlanta Bus Station had the worst womens restroom I have ever seen!
Thank you for sharing your feedback. We’re glad to hear that you found the bus ride itself very good, though we sincerely apologize for the condition of the women’s restroom at the Atlanta station. This is not the experience we aim to provide, and your comments help highlight an area that needs attention. We appreciate you bringing this to us and for choosing to travel with us.
If this is your first and only time using grayhound to take a trip I strongly suggest you read the CANCELLATION POLICY. I had to cancel my trip and I wanted a refund ($104.00) I was told it's refunded to a voucher (only $100)that I'm never going to use, and they refuse to refund it back to my account, where I want it. So Grayhound Bus Service has kept $104.00 of my money and according to the CANCELLATION POLICY, they have the right to do that.
### Survey Feedback / Comments I am completing this survey to document a severe, dangerous operational failure and breach of contract that occurred on May 28, 2026. I am a 79-year-old woman. I held a valid ticket (Booking Number: 335 867 1267) to travel from Desert Hot Springs to Los Angeles to attend my granddaughter's graduation ceremony the next day. Because my scheduled bus was delayed, I asked the only driver on the platform for assistance. Your driver, "Ronny," took my ticket and attempted to scan it. The scanner failed. Instead of checking the ticket details, he claimed the scanner was broken and boarded me anyway. Your driver later explicitly admitted that he was new, untrained, and **was not wearing his glasses**, which is why he could not read my ticket. He completely overrode an automated system that failed because it was trying to prevent me from boarding the wrong bus. As a result of his gross negligence, I was transported to Phoenix, Arizona—an entirely different state—instead of my destination in Los Angeles, California. When my son, Brad, called Greyhound to fix this nightmare, your phone representatives refused to take responsibility. They expected a stressed, stranded 79-year-old woman to wait for an overnight bus that would not arrive until 5:00 AM, causing me to completely miss my family event. To resolve the crisis your company caused, I had to be dropped off at Phoenix Sky Harbor Airport and spend **$225.00** out of pocket for an emergency one-way flight to Los Angeles on Frontier Airlines (Confirmation: UBFFKL). I have fully documented this incident, including my original boarding pass (verbatim file: **45620.jpg**) and my emergency flight receipt (verbatim file: **45619.jpg**). Your customer service team claims they "only offer bus tickets," but your corporate refund portal explicitly contains options for "Alternative transportation" and "Additional Cost" reimbursements. I demand that a corporate claims manager contact me or my son Brad immediately to arrange a full reimbursement of my ** $198.00 flight. If this is not resolved promptly, my family will be escalating this formal complaint directly to the California Public Utilities Commission (CPUC) and the Department of Transportation. [6/2, 5:25 PM] Jaymee Swain:  Frontier Airlines Airfare1.5% cash backJaymee S. ...3603$79.00 luggage, $82,00 ticket.
Thank you for sharing your concerns about the inconvenience you have experienced while using our services. We apologize for the delay in replying to your email and the inconvenience caused during your trip. We have contacted you by email to provide additional assistance regarding your concerns. -OH.
I was riding Dayton to Detroit on the evening bus. When we got to the Toledo stop, a man pulled out a knife on another passenger and they both went off the bus and started chasing each other. The man with the knife ran back to the bus to grab his luggage but he mistakenly took a different passengers suitcase then hopped into a getaway vehicle.
What kind of company is this? I booked a bus with my parents that had NO AC working, even the driver was complaining and made a stop to call the mechanic or to change buses. No solution, so all the riders had to deal with 3 hours of no AC, and it was about 90 degrees Fahrenheit that day. My dad is a senior with a medical condition, so we couldn’t continue on this bus with the heat. Therefore, I had to pay for an alternative route from there. This day was the worst for all of us. Yet, I had called beforehand to confirm if y'all do additional payment vouchers for these types of situations, and you said yes. I filled out BOTH forms for a refund request AND an additional payment reimbursement. I waited a week and called to check the status. The lady on the phone pretends she doesn't comprehend me and is giving me a robotic, dead-end talk. So I asked to speak with the supervisor, and the lady made excuses/refuses for me speak with them. So I filled out the forms again, and the same thing - acting like y'all dont see my forms. So since y'all aren't helping me, I called my bank to cancel the charge. You have NO customer service email, which is super suspicious. And now you are declining my request to cancel the booking charge?? Yeah I see the game I'm in now. Y'all are greedy, lying, and DISGUSTING for not considering health and safety for the elderly. Shameful AF. Y'all breached the policy, and legal action will be taken. Welp, here comes my name everywhere until y'all take accountability.
Always good to travel with Greyhound, convenient and safe.
We’re glad to hear that you consistently enjoy traveling with Greyhound and find it both convenient and safe. Providing reliable and comfortable journeys is always our goal. Thank you for your continued trust and for choosing to travel with us. -OH.
My trip from McCall,to Boise, Idaho was relaxing and I felt safe the whole trip. The driver was friendly and professional. I will be traveling this way again. I will also share my experience with others.
We’re glad to hear that your trip from McCall to Boise was relaxing and that you felt safe throughout the journey. It’s wonderful to know the driver’s friendly and professional service made a positive impact on your experience. We truly appreciate you sharing your feedback and for recommending us to others—we look forward to welcoming you on board again soon. -OH.
Im on a Greyhound heading to Dallas, Tx with my ma ,we were sup2 be on the 1:50am bus but this black lady said we were asking too many questions and she's not here for questions so stop,or better yet we cnt ride.My mom said we have to be in court at 9am,she said I dnt care where u have to be,we sat up there til the next one came at 6am,Today is June 3,2026 .My youngest is jail,n his court session is 9am now my mom and I are going to be late.The driver should get suspended. The security guy and the other worker says she puts customers off her bus every day.
The buses are clean, the drivers are professional, and it's wonderful that you can choose your seats. I love that you can charge your phone at your seat and there is a bathroom available. I am now using Greyhound often and avoiding the other bus companies where you have to get in line and hope for a seat with no bathroom aboard or phone charging stations.
We’re glad to hear that you enjoy the cleanliness of our buses, the professionalism of our drivers, and the convenience of choosing your seat. It’s great to know that onboard amenities like power outlets and restrooms make your trips more comfortable. We truly appreciate your continued trust in our service and thank you for choosing Greyhound for your travels. -OH.
The ride was very good especially going to New York and the stop in Brooklyn is Perfect. Next trip i reserve 2 seat to stretch my legs.Very polite drivers .
We’re glad to hear that your ride to New York was very good and that the Brooklyn stop was convenient for you. It’s great to know our drivers were polite and contributed to a positive experience. We appreciate your feedback and look forward to providing another comfortable journey on your next trip. -OH.
May 31 coming from altanic city to New York at 5:10pm had the best ride back home with the kindest bus driver ever meet he greeted everyone with jokes and so friendly and the ride was smooth 😀 Dont know his name but greyhound needs more friendly drivers like him in over 25 years getting on greyhound this was the best ride yet
We’re delighted to hear that you had such a memorable and enjoyable ride back from Atlantic City to New York. It’s wonderful to know the driver’s friendliness, humor, and smooth driving made such a positive impact on your journey. Experiences like yours truly reflect the level of service we strive to provide, and we greatly appreciate you sharing your feedback with us after so many years of traveling with Greyhound. -OH.
Greyhound is the best way to travel because its drivers have a safe, caring attitude. Thank the driver who shows concern for his passengers. God bless you all
We’re glad to hear that you feel confident and cared for when traveling with Greyhound. It’s wonderful to know that our driver’s safe and attentive approach made such a positive impression on your journey. We truly appreciate your kind words and thank you for choosing to travel with us. -OH.
The only bus from Philadelphia to Tennessee leaves at 2 am from Philadelphia which is one of the most crime ridden cities. Thanks for nothing.
It was my first time and I was anxious but the bus was on time and everything was fine.
We’re glad to hear that your first experience traveling with us turned out to be a positive one. It’s great to know the bus was on time and everything went smoothly, helping ease your initial concerns. Thank you for sharing your feedback and for choosing to travel with us. -OH.
My trip was safe and adventurous. Communication concerning the different stops was good. Wifi excellent. I'll continue to Explore the different States in America using this service. I'll continue recommending this service to other travelers.
We’re glad to hear that your trip was safe and enjoyable, and that communication about the different stops met your expectations. It’s great to know you found the Wi‑Fi excellent and that you plan to continue exploring different states with our service. We truly appreciate your recommendation and thank you for choosing to travel with us. -OH.
Booking online was easy. Bus driver was helpful. Bus schedule was timely. Passengers were fairly quiet & respectful. The 4-1/2 hours were pleasant and the trip went quickly. There was Wi-FI and elecrical outlets for your phones & internet.
We’re glad to hear that your booking experience was easy and that the trip was pleasant from start to finish. It’s great to know the driver’s helpfulness, timely schedule, and onboard amenities like Wi‑Fi and power outlets contributed to a comfortable journey. We truly appreciate you sharing your feedback and for choosing to travel with us. -OH.
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