Greyhound’s iconic brand is synonymous with affordable long distance travel in North America and a unique national network. Founded in 1914, Greyhound Lines, Inc. is the largest provider of intercity bus transportation, serving more than 3,800 destinations across North America with a modern, environmentally friendly fleet. It has become an American icon, providing safe, enjoyable and affordable travel to nearly 18 million passengers each year in the United States and Canada.
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Is Greyhound Bus legit?
Greyhound Bus (www.greyhound.com) has a 3.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 36% give 1 star; The business has replied to 21% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Many consumers point out that ticket prices are very affordable, making it a great option for long trips. People frequently describe their bus trips as smooth and comfortable, with vehicles often arriving right on schedule. Passengers often praise the professional and courteous drivers who ensure everyone feels secure and well-informed throughout the journey.
However, some people mentioned poor customer service and unhelpful staff members working at the various stations. Travelers also encountered frustrating delays, missed connections, and rude behavior whenever unexpected travel issues arose. Customers expressed frustration about difficulties reaching representatives for help with booking problems or complaints.
Auto-generated from all reviews of this business. For reference only.
I'm hoping that, everyone acknowledge the importance of FlixBus in our community. Specifically when a low income like me cannot afford a plane ticket. Flix is always there for me....
What made my experience a success, is the accuracy of the time schedule. And the information from the driver on how to maintained ourselves next to each other...
Reply from Greyhound Bus2026-06-25
We’re glad to hear the accuracy of the schedule and the driver’s clear communication made your trip a success. It’s great to know these details helped create a smooth and coordinated experience for you. Thank you for choosing us, and we look forward to serving you again. -OH.
Great service, nice and comfortable bus, and a great and nice driver!
Great ride & driver!
Reply from Greyhound Bus2026-06-24
We’re glad to hear you had a great ride and that our driver made a positive impression. It’s wonderful to know your experience met your expectations. Thank you for choosing us, and we look forward to serving you again. -OH.
We got there quickly and before the arrival time. The bus would be packed and the driver was very courteous and notified passengers by blowing then coming to a stop. I realized so many people too utilize Greyhound and am thankful for the mode of transportation. I used the Greyhound to get to Houston and back. The price also was very affordable. I like the same time travel for th entire week.
Reply from Greyhound Bus2026-06-24
We’re glad to hear your trip was quick and even ahead of schedule, and that our driver’s courtesy and communication helped manage a full ride smoothly. It’s great to know you found the service reliable and affordable throughout your travel to Houston and back. Thank you for choosing us, and we look forward to serving you again. -OH.
The driver was very punctual. Also the bus was very clean and in great condition. I felt safe.
Reply from Greyhound Bus2026-06-24
We’re glad to hear your trip was punctual and that you felt safe throughout the journey. It’s great to know the cleanliness of the bus and the driver’s professionalism made a strong impression. Thank you for choosing us, and we look forward to serving you again. -OH.
Because your Price was to High for a ride from Chicago to Milwaukee one way for $60
Reply from Greyhound Bus2026-06-25
We understand your concern regarding the pricing for your trip from Chicago to Milwaukee. Your input is valuable and helps us better evaluate how we deliver affordability across our routes. Thank you for choosing us, and we hope to provide a better experience on your next journey. -OH.
The pick up location is chaotic and the rest room facilities in Baltimore MD is inhumane.
Reply from Greyhound Bus2026-06-25
We’re sorry to hear about your experience at the Baltimore location and understand how frustrating that must have been. Your feedback about the pickup conditions and facilities is important and helps highlight areas that need improvement. Thank you for sharing your experience and for choosing to travel with us. -OH.
We’re glad to hear you found both the seating and driver to be comfortable during your trip. It’s great to know these details helped make your journey more enjoyable. Thank you for choosing us, and we look forward to serving you again. -OH.
5 star service and experience. Thank you for making my trip very comfortable. I will be using your service in the future.
Reply from Greyhound Bus2026-06-24
We’re pleased to hear you had a comfortable trip and a 5-star experience with us. It’s great to know our service met your expectations and made your journey enjoyable. Thank you for choosing us, and we look forward to serving you again in the future. -OH.
I’m totally blind with neuropathy causing hardships but the Flix staff from beginning to return home was pleasant safe relaxing with great employees willing to help! Low prices keep me able to get away every now & then returning back home for special occasions! Thanks FLIX!
Reply from Greyhound Bus2026-06-23
We’re truly pleased to hear that our team provided you with a safe, comfortable, and supportive experience throughout your journey. It’s especially meaningful to know our staff’s care and assistance made a positive difference for you. Thank you for choosing us, and we look forward to serving you again in the future. -OH.
Super unreliable. My bus ride home was cancelled twice. The first time it was cancelled, I was given the option to rebook. I never got a notice that the second bus was cancelled until after it was scheduled to leave and I was dropped off at the bus station. I found a different way to get home , and was told I could only get 20% refund. Unbelievable.
They were very punctual, the driver very responsible, solved all problems, calm travel
Reply from Greyhound Bus2026-06-23
We’re pleased to hear your trip was punctual and smooth, and that our driver’s responsibility and problem-solving made a positive impact. It’s great to know you experienced a calm and comfortable journey. Thank you for choosing us, and we look forward to serving you again. -OH.
If I could give negative stars I would! Absolutely disgusting stations and buses! Roaches and rats in the stations. Fleas on the bus!!!!! And they want to offer a voucher instead of a refund for my canceled trip! I will never use this service again. What do I need a voucher for? So they're getting a free $440 from me for half a trip and terrible service! I DO NOT recommend using this service! If I could post the videos and pictures I would!
Reply from Greyhound Bus2026-07-12
Dear Passenger,
Thank you for taking the time to provide the feedback related to your recent trip with Flix.
We are genuinely sorry to hear about your recent experience with FlixBus. We can confirm that the case resolution was in accordance to our Terms and Conditions, which you agreed to upon booking the ticket.
We regret that we could not meet your request this time.
If you have any further concerns or if there's anything else we can assist you with, please feel free to let us know.
We completely understand your reluctance to travel with us again, but we hope you might reconsider in the future, allowing us the opportunity to demonstrate our commitment to providing a reliable and comfortable travel experience.
Greyhound will allow for the connecting bus driver to knowingly leave passengers because the bus was late
The bus drivers themselves have been great, but Greyhound's operations and lack of customer support have left me completely stranded. My trip started with a massive two-day delay because Greyhound completely canceled the first bus, forcing me to pay out of pocket for a hotel room with absolutely no financial assistance or compensation from the company.To make matters worse, during the trip today, a passenger had a severe medical emergency (a seizure) on board. While medical emergencies are unpredictable, the delay caused us to arrive late at the transfer station. Our connecting bus had already left without us. Because Greyhound has yet to respond to my support requests, I am once again stuck at a station with no money, trying to figure out how to finish the rest of my journey. The lack of accountability and communication from corporate customer service is completely unacceptable.
The bus was super clean. Bus driver was excellent. Courteous and handled the baggage with care.
Reply from Greyhound Bus2026-06-19
We’re pleased to hear you appreciated the cleanliness of the bus and the excellent service from our driver. It’s great to know their courtesy and care with baggage made a positive impact on your trip. Thank you for choosing us, and we look forward to serving you again. -OH.
My trip was affordable, the pickup place in Clarksville is great (safe, lots of available parking, etc), and it’s convenient too!!!
Reply from Greyhound Bus2026-06-18
We’re glad to hear you found your trip affordable and the Clarksville pickup location safe and convenient. It’s great knowing the ease and accessibility of the stop added to your overall experience. Thank you for choosing us, and we look forward to serving you again. -OH.
Booking was super easy via the website. The app makes it easy to track your trip. Our driver was super friendly, accommodating and professional. I haven’t rode coach in a long time. I might get back into it.
Reply from Greyhound Bus2026-06-18
We’re glad to hear the booking process and trip tracking were smooth and convenient for you. It’s wonderful to know our driver’s friendliness and professionalism made your journey even more enjoyable. Thank you for choosing us, and we look forward to welcoming you on board again. -OH.
Booked a ticket on Greyhound but had to cancel 2 days before the trip due to a change in plans. I then found out that they do not give a cash refund when the credit card bill hit and I looked into it. I just checked their site and setup a new trip to check. NO MENTION was made of no refunds! They sent a refund voucher for 35% of the ticket price. Never plan on traveling with them so it is worthless.
Reply from Greyhound Bus2026-07-12
Dear Customer,
Thank you for reaching out to us.
We appreciate your feedback, and we have reached out to you directly in order to handle the case internally.
If you have any additional details or concerns, please feel free to share them.
We look forward to hearing from you!
I bought 2 tickets for 2 grandbabies (17 and 20) to go from Alabama to Louisiana. I purchased the tickets after I selected the time. When they sent me my tickets it had the wrong time on it. I don't know if it was a glitch or what but I was trying to change the time and it canceled it instead. I paid $184 for these tickets and they gave me a voucher for $48.18. They can shove that voucher because this was my 1st and last time to ever use Greyhound buses. They had my grandbabies getting to Mobile at 10:05 and departing Mobile at 2:15. There's no way in hell they need to be in Mobile in the middle of the night. I was very disappointed in the way they handled that. I told him at least 15 times I wasn't the one who canceled it, but nothing I said helped him do the right thing. Sorry ass company!!!!
Had a very nice and comfortable trip. Drivers were very courteous and helpful
Reply from Greyhound Bus2026-06-17
We’re happy to hear you had a comfortable trip and that our drivers provided courteous and helpful service throughout your journey. It’s great to know your experience met your expectations. Thank you for choosing us, and we hope to serve you again soon. -OH.
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