Greyhound’s iconic brand is synonymous with affordable long distance travel in North America and a unique national network. Founded in 1914, Greyhound Lines, Inc. is the largest provider of intercity bus transportation, serving more than 3,800 destinations across North America with a modern, environmentally friendly fleet. It has become an American icon, providing safe, enjoyable and affordable travel to nearly 18 million passengers each year in the United States and Canada.
Written by the business, not verified by us.Greyhound Bus (www.greyhound.com) has a 3.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 36% give 1 star; The business has replied to 21% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Many consumers point out that ticket prices are very affordable, making it a great option for long trips. People frequently describe their bus trips as smooth and comfortable, with vehicles often arriving right on schedule. Passengers often praise the professional and courteous drivers who ensure everyone feels secure and well-informed throughout the journey. However, some people mentioned poor customer service and unhelpful staff members working at the various stations. Travelers also encountered frustrating delays, missed connections, and rude behavior whenever unexpected travel issues arose. Customers expressed frustration about difficulties reaching representatives for help with booking problems or complaints.
Auto-generated from all reviews of this business. For reference only.A safe way to move a lot of people at a reasonable cost
We’re glad to hear you found this to be a safe and affordable way to travel. It’s great knowing you value the efficiency and reliability we aim to provide. Thank you for choosing us, and we look forward to serving you again. -OH.
Greyhound cancelled the last leg of my 3 day trip last minute with no explanation. Got stranded in New York without accommodation or reasonable rebooking. Was told they could do nothing for me. Had to book with another bus company to get home and paid more because it was last minute. Requested a refund for my cancelled trip and expenses over a month ago and still have not gotten a response or any compensation, not even a refund for the leg of my journey that was cancelled which I'm supposed to be entitled to under their policy. Update: received my refund today after posting this review. The amount posted to my card was a measley $43 dollars. It cost me $95 for the bus i had to take back home, and a quick search on the greyhound website showed they charge at least $76 for a day-of ticket from the place they stranded me to my hometown of portland. The total cost of my ticket was $250, which split between three legs is roughly $83. So not only did greyhound cancel my bus to save money and strand me in a foreign place with no accommodation, accountability, or alternative transportation, they lied about the amount of money i was owed and ripped me off of what i was due. And i still havent gotten an actual response from anyone. Total scam company. Legislation should really do something to hold them accountable for how they rip off and endanger customers Avoid if at all possible.
Dear Passenger, Thank you for taking the time to provide the feedback related to your recent trip with Flix. We are genuinely sorry to hear about your recent experience with FlixBus. We can confirm that the case resolution was in accordance to our Terms and Conditions, which you agreed to upon booking the ticket. We regret that we could not meet your request this time. If you have any further concerns or if there's anything else we can assist you with, please feel free to let us know. We hope you might reconsider in the future, allowing us the opportunity to demonstrate our commitment to providing a reliable and comfortable travel experience.
Great experience with this bus from NY to DE. Only complain is the AC is always too High.
We’re glad to hear you had a great experience traveling with us and enjoyed the route, pricing, and friendly service. We appreciate you sharing your note about the AC, as it helps us improve the onboard experience. Thank you for choosing us, and we hope to serve you again soon. -OH.
Quickest route I've found. Great pricing. I feel safe while traveling alone. Drivers are friendly.
We’re glad to hear you found the route quick, affordable, and a safe option for traveling on your own. It’s great to know our drivers’ friendliness added to your experience. Thank you for choosing us, and we look forward to serving you again. -OH.
Safe driver, no incident he was very cautious and very knowledgeable about the bus and the route.
We’re glad to hear you had such a safe and well-guided experience. It’s great to know our driver’s caution and knowledge made a positive impression. Thank you for choosing us, and we hope to serve you again soon. -OH.
On June 15th I had a terrible with grey hound buses. there was a communication problem with customer service and the people that I talk to had scheduled a bus pick up with my mom on a hot day. The thing of it is the Greyhound bus stop was supposed to be somewhere where you can eat at but the greyhound bus stop was in front of a gas station using their address illegally, and that wasn’t the bad thing about it. The bad thing about it was they were supposed to show up at 1:25 PM that day we stay there from 1 o’clock to 225 Greyhound bus never did show up so I got back on the phone with the customer service representative and tell them what happened and he put me on hold for a long time then he came back on the phone and I told him I needed my money back and it refused to give me my money back so everybody out there that wants a greyhound bus. I’m telling you they’re just a rip off.
I have not been on the bus for 20 years, but I made it through Wetumpka Alabama. It was a 12 hour trip. I do not like flying. I enjoy the best ride.
We’re glad to hear you had an enjoyable ride, especially after returning to bus travel after so many years. It’s great to know the journey provided a comfortable alternative for you over a long distance. Thank you for choosing us, and we look forward to serving you again. -OH.
My trip riding with Greyhound was a peaceful and calm trip, I enjoyed the scenic view the bus ride provided. The bus driver was very courteous and made sure everyone knew where they were going, which stops, and transfers. I will definitely recommend everyone to take a ride on the Greyhound, price very reasonable, safe and efficient, and your own peace of mind with traveling by bus...
We’re pleased to hear your trip was calm and enjoyable, and that the scenic ride added to your experience. It’s great to know our driver’s courtesy and clear communication made your journey smooth and reassuring. Thank you for choosing us, and we look forward to welcoming you again. -OH.
I would like to have seen affordable bus ticket prices for shorter trips available. And see more National Bus centers open for longer periods of time without being kicked out in poor weather conditions especially after having to travel for so long. I would like to see more Bus worker's load luggage.
The bathroom in Panama City Beach has been closed for months. That is an inconvenient to the travelers. That needs to be changed immediately. Thanks
Thank you for your feedback. We’re sorry for the inconvenience caused by the restroom closure in Panama City Beach. We understand how important this is for travelers and will ensure your concern is shared with the appropriate team for prompt review. -LS
Bus drivers are so safe, on time and professional.
Thank you for your kind words! We’re proud to have such safe, punctual, and professional drivers delivering great service. -LS
Spotless bus, professional and courteous driver, and so easy to travel! Highly recommend using these buses for your next trip!
We’re glad to hear that you enjoyed such a smooth and easy travel experience. It’s wonderful to know the cleanliness of the bus and the professionalism and courtesy of the driver made a strong impression. Thank you for your recommendation and for choosing to travel with us.
Greyhound is the best way to travel/ flex Bus
We’re glad to hear that you consider Greyhound and FlixBus a great way to travel. Providing convenient, comfortable, and reliable service is always our goal. Thank you for sharing your positive feedback and for choosing to travel with us. -OH.
Thank you for the 10/10 rating! We're thrilled to hear you had such a great experience. We truly appreciate your support and look forward to serving you again soon. -LS
It was very easy and very affordable and comfortable
We’re glad to hear that your experience was easy, affordable, and comfortable from start to finish. Providing convenient and cost‑effective travel options is very important to us. Thank you for sharing your feedback and for choosing to travel with us. -OH.
My experience with greyhound was good, customer service was helpful and courteous, they were easy going but with boundaries. Overall greyhound is a reliable source of transportation
Thank you for your feedback. We’re glad you had a positive experience and found our team helpful and courteous. We appreciate your trust in Greyhound as a reliable transportation option. -LS
My Flixbus experience was good. Price was affordable. Leather seats were comfortable. WiFi worked and trip was direct with very brief stop.
Thank you for your feedback! We’re glad you enjoyed your ride. We appreciate you traveling with us and hope to welcome you again soon. -LS
Bus was late by almost 2 hours, and there were no charging ports on the bus
Thank you for sharing your feedback with us. We sincerely apologize for the delay of nearly two hours and the inconvenience caused by the lack of charging ports on the bus. We understand how important punctuality and onboard amenities are to our customers, and your comments help us identify areas that need improvement. We appreciate you bringing this to our attention and for choosing to travel with us. -OH.
My Greyhound trip from St. Louis to Tulsa was delayed by nearly three hours due to a mechanical issue. Technical issues can happen, but the communication during the delay was poor and often increased uncertainty rather than reducing it. Passengers received little clear information, and reasonable questions were not always handled professionally. After the trip, I contacted customer service and provided documentation of the delay. Greyhound acknowledged the late arrival but declined any form of compensation or goodwill gesture. I eventually reached my destination, but the combination of a major delay, poor communication, and the lack of customer-service recovery made this a disappointing experience.
Thank you for sharing your concerns about the inconvenience you have experienced while using our services. We apologize for the delay in replying to your email and the inconvenience caused during your trip. We have contacted you by email to provide additional assistance regarding your concerns. -OH.
Having Optic Nerve damage due to Brain Hemorrhage- Greyhound allows me to travel long distances once again independently. This trip was to see my son get married in Texas.
We’re truly honored to hear that Greyhound helps you travel independently again, especially for such an important and meaningful occasion as your son’s wedding. It’s wonderful to know you felt comfortable making this journey, and we’re grateful to have been part of such a special moment in your life. Thank you for sharing your experience and for choosing to travel with us. -OH.
203 reviews matching
FlixBus
Intercape
Priceline
Uber
CheapOair.com
Temu
Motel 6
Tripadvisor