Greyhound’s iconic brand is synonymous with affordable long distance travel in North America and a unique national network. Founded in 1914, Greyhound Lines, Inc. is the largest provider of intercity bus transportation, serving more than 3,800 destinations across North America with a modern, environmentally friendly fleet. It has become an American icon, providing safe, enjoyable and affordable travel to nearly 18 million passengers each year in the United States and Canada.
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Is Greyhound Bus legit?
Greyhound Bus (www.greyhound.com) has a 3.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 36% give 1 star; The business has replied to 21% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Many consumers point out that ticket prices are very affordable, making it a great option for long trips. People frequently describe their bus trips as smooth and comfortable, with vehicles often arriving right on schedule. Passengers often praise the professional and courteous drivers who ensure everyone feels secure and well-informed throughout the journey.
However, some people mentioned poor customer service and unhelpful staff members working at the various stations. Travelers also encountered frustrating delays, missed connections, and rude behavior whenever unexpected travel issues arose. Customers expressed frustration about difficulties reaching representatives for help with booking problems or complaints.
Auto-generated from all reviews of this business. For reference only.
I don’t usually take public transportation, but I would say this experience was more than expected… The driver was super nice, friendly and all for great conversation. When looking at my trip, I could not have put half of a tank of gas in my vehicle for what I paid for this trip today.
Reply from Greyhound Bus2026-05-30
We’re glad to hear that your experience exceeded your expectations, especially if you don’t usually use public transportation. It’s great to know the driver’s friendliness and helpful attitude made a positive impact on your trip. We also appreciate you highlighting the value and affordability of the service. Thank you for sharing your feedback and for choosing to travel with us. -OH.
May 30, 2026, 12:40 PM US320 bus from Atlantic City to NYC was delayed for 40 mins. A different bus US300 arrived with most of the seats full. Our 2 seats (8A & 8B) were already taken by other passengers and the driver just told us to look for different seats. We paid extra for those reserved seats!!! Aside from the delay, the driver should have given priority to those who have reserved seats! This is an unacceptable service.
This experience with Greyhound has been very difficult, unsatisfactory, and rude.
This experience with Greyhound has been exceptionally unsatisfactory. My sister, who had a ticket for the 10:55 PM bus, arrived at 9:00 PM. The bus was subsequently delayed by an additional 60 minutes; the next bus was at 11:55 PM.
During this time, the Orlando-based employee informed her that she could not board without an ID, citing a Greyhound policy. However, upon contacting customer service, I was informed that this is not their policy. This discrepancy resulted in my sister missing her scheduled bus.
Following this, I contacted customer service again and was advised to purchase a new ticket, which I did. Finally, a bus station staff member intervened and assisted my sister in boarding another bus using her original ticket. I found out they helped her after I purchased the second ticket. The company canceled the bus ride, and I then had to contact customer service once more to arrange for her to board an alternative bus. Upon requesting a refund for the second ticket, I was informed by Jonathan that all tickets are non-refundable. There was no need for the representative to tell me to purchase a second ticket since she already had a ticket. To avoid her being stuck there, that's the only reason I agreed to purchase a second ticket because of how rude they were to her. I didn't think someone would help her. The Orlando employees were very nasty to her for no reason.
This situation raises significant concerns regarding internal communication and adherence to company policies. The lack of consistent information and the overall handling of this matter have been deeply frustrating. This initial encounter will unfortunately be my final interaction with your company.
The driver was constantly in communication with passengers. He was willing to solve any difficult before it arises.
Reply from Greyhound Bus2026-05-30
We’re glad to hear that the driver maintained constant communication and took a proactive approach to assisting passengers throughout the trip. It’s great to know his willingness to address concerns helped create a smooth experience. Thank you for sharing your feedback and for choosing to travel with us. -OH.
M
MattieUnited States · 5 reviews · Experienced 2026-05-23 ·
★★★★★
My driver from Van Buren to Memphis was…
My driver from Van Buren to Memphis was seemingly a man of few words, but when we made a stop and allowed passengers to get off, I stayed on board because I was tired. When he returned, he asked me if I was okay, which really surprised me and I said yes. We can to our last stop before Memphis, which was at a McDonald's, and some passengers got out. When my driver returned, he handed me a bag of food and a bottle of water and he said," we have to take care of our elders." I was blown away, because this person didn't know I needed food to take some medicine! Bless You All.
Reply from Greyhound Bus2026-05-30
Thank you for sharing such a heartfelt experience with us. We’re truly touched to hear how the driver’s kindness and attentiveness made such a meaningful difference during your trip. Small gestures like these reflect the level of care we strive to provide to all our passengers. We sincerely appreciate you sharing your story and for choosing to travel with us. -OH.
The price is reasonable, the driver went above and beyond to help me. This trip out of several is 1st time bathroom stunk. Other then that was excellent service and would definitely recommend!
Reply from Greyhound Bus2026-05-28
We’re glad to hear that you found the price reasonable and that the driver went above and beyond to assist you during your trip. We apologize for the inconvenience caused by the restroom condition and appreciate you bringing this to our attention. It’s great to know that overall you had an excellent experience and would recommend our service. Thank you for choosing to travel with us. -OH.
Before travelling to this shitty transport,i suggest all of the passengers not to travel in this loser bus services. They even don't have AC working in that hot temperature. Out of 10 my personal experience for this transportation is below 0
Very disappointed with this company bus driver did not announce any stops…..wifi and charging station was not working properly… on one of the buses the bathroom door got stuck and would not open… bus driver was unable to stop ppl starting peeing on the bus… disgusting!!! Plus you pay for a seat once you go claim it there’s someone already sitting there and refuses to get up … bus driver does not intervene and allow it to happen…when ppl pay there money to be seated elsewhere… so I’m not happy at all !!!! Plus I missed my bus coming bk I try to call customer service for help and I had to pay $190 to get back to any or I would have been stuck in South Carolina…. This company was not helpful and I wouldn’t recommend them to anyone !!! Next time I will fly out !!!
Driver was pulled over. She can't drive at a consistent speed. She was rude when asked simple destination questions. Officer issued her 2 warning tickets. She didn't review safety exits or other safety instructions. She was totally unprofessional. Would not inform her dispatcher of the 30 minute delay. People transferring don't know if their next bus will leave without them.
The bus ride went smoothly and on time But the store owner at the ROCKLEDGE Departure location refuses to allow waiting Greyhound passengers to use bathroom facilities, refuses to have Greyhound customers remain inside store when EXTREME Hot weather conditions exists outside!..Refuses to have any seating areas for Greyhound passengers, Keeps the coffee machine not working on purpose, and always seem to make sure that Greyhound passengers feel unwelcomed..and is totally RUDE..This Store Owner should be BANNED from doing ANY Business with GREYHOUND(INCIDENT: on one EXTREME HOT DAY, I was not allowed to stay inside the store..I let him know I had high blood pressure and was beginning to feel faint by being outside..Instead of allowing me to remain inside store to regain some comfort..He threatened AND did call the police to escort me out..when the police came and I explained what was happening to me, they helped me get water and calm me down..Since they couldn't go against that store owner's right to refuse any person to remain inside store, I had to go with them outside..THEY WERE THE ONES that offered me comfort, not the store owner..THEY were the ones that provided water for me..and not the store owner...And I thanked them so much for doing so..Thank God, the bus arrived finally.........
Reply from Greyhound Bus2026-05-27
Thank you for sharing your experience with us. We’re glad to hear your bus ride itself was smooth and on time; however, we are very concerned to learn about the situation at the Rockledge departure location. The conditions and service you described, especially given the extreme heat and your health concerns, do not reflect the level of care we want for our passengers. Your feedback is extremely important and helps highlight serious areas that need attention, and we truly appreciate you bringing this to our awareness. -OH.
The new Greyhound gives the old Run-around. Better to walk
My ticket was purchased for me from Los Angeles, CA to Dallas, Tx. Supposedly it was straight, no stops. Greyhound lined! It stopped in Nevada, Arizona, New Mexico, little bitty spots that took on people. It took 2 1/2 days. In El Paso on another long wait for the bus to be cleaned and gassed, I couldn't hear it was leaving because the 'microphone' service is real just a telephone line on a loud speaker and the bus went on without me but taking my luggage. I was assured it would be there Nobody there seemed to know anything or care. Apparently responsibility went out the window when this German rich-buy bought greyhound and did the usual rich guy thing and cut staff keeping those who didn't care and gave responses such as "I don't have it." I'd really like to have my luggage and I think the rules of interstate comerce should apply. So I contacted the two congresswomen for Texas. What did I do that for. Run around with one of them, and no response from the other. C'est la vie to your sense of self and your luggage if you go Greyhound!
I had sign up for a trip on the Greyhound, but because of a death, I need to get there a little faster, I tried to cancel. But Customer Service took $167 fee, leaving me with $35. Very sad!😳 disappointed and a RIP Off.
Reply from Greyhound Bus2026-05-28
Thank you for sharing your concerns about the inconvenience you have experienced while using our services. We apologize for the delay in replying to your email and the inconvenience caused during the cancellation process. We have contacted you by email to provide additional assistance regarding your concerns. -OH.
Grayhound is good. They have WiFi on busses. Busses are kept clean. There are restrooms on the busses. Usually on time or very close to schedule. Reasonably priced.
I wish they had more convenient schedules. But I'm always satisfied on Grayhound
Reply from Greyhound Bus2026-05-26
We’re glad to hear that you’re consistently satisfied with your travel experiences with Greyhound. It’s great to know you value the WiFi, cleanliness, onboard amenities, punctuality, and affordability. We also appreciate your suggestion regarding more convenient schedules, as feedback like this helps us continue improving our service. Thank you for choosing to travel with us. -OH.
I have not been on a bus in over a decade and this experience was a great. It met the need of needing to visit with my family and being able to return home in a timely manner. Wonderful fix to a problem!
Reply from Greyhound Bus2026-05-26
We’re delighted to hear that your first bus experience in over a decade was such a positive one. It’s wonderful to know the trip met your needs, allowing you to visit your family and return home comfortably and on time. Thank you for sharing your experience and for choosing to travel with us. -OH.
It was so convenient to travel with Greyhound! It was easy also to navigate the terminal and gates with the help of staff. Staff is friendly and just gotta listen to the exact words and instructions they told you so you won't go in circles and get lost and be in the wrong bus! NY just closer to Philly with the easy drop off and pick up!
Reply from Greyhound Bus2026-05-26
We’re glad to hear that traveling with Greyhound was convenient and easy for you. It’s great to know that our staff’s assistance helped you navigate the terminal and boarding process smoothly. We truly appreciate your kind words and feedback, and we’re happy to have been part of your journey between New York and Philadelphia. -OH.
Bus leave on time, the drive was good. It was my second time traveling eith them, I must say they have improved alot.
Reply from Greyhound Bus2026-05-26
We’re glad to hear that your trip departed on time and that you had a good experience. It’s especially great to know this was your second time traveling with us and that you’ve noticed improvements in our service. Thank you for sharing your feedback and for choosing to travel with us again. -OH.
I would give zero stars. I did not receive tickets in time for departure. I was charged 2x for one ticket for me, going on the same trip, same time, same day. I was not given any help at customer service. I will be bashing this company all over social media if they do not make it right by me...
You can't beat this mode of transportation for the price
The price for the transportation was very reasonable better than anything else out there
Reply from Greyhound Bus2026-05-23
Thank you for your feedback! We’re happy to hear that you found our transportation prices reasonable and a great value compared to other options. We truly appreciate your support and look forward to serving you again soon! -LS
I would ride with grey hound again, because it was a great experience riding with them again.
Reply from Greyhound Bus2026-05-23
Thank you so much for your kind feedback! We’re thrilled to hear you had a great experience riding with Greyhound again. Your trust and continued support mean a lot to us, and we look forward to welcoming you on board for many more comfortable and enjoyable trips in the future. -LS
Well the bus driver first off kicked my wife off of the bus for sitting in the wrong seat and because she couldn't prove her ticket they told her to get off the property when she got off the property she got raped went to a women's shelter and made a police report they bought her another ticket to get back home because she never made it to her destination the bus driver that is driving the bus now would not let her get back on the bus because of her attitude y'all told us that he will be fired and y'all didn't fire him and he had her raped and now my wife is stranded in Biloxi Mississippi with no ride home and now I'm about to go get her that's my complaint you need to get rid of that prejudice driver that's driving from Biloxi Mississippi to Columbus and back
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