Bad service
On 23th April 2021, I have arranged a reverse charge pick up. I yet to received the document until 28/4/21.Thus I contacted Reverse Charge Section and they informed me that the pick-up point premise closed until 27th Aprll 2021. I have asked the staff why didnt inform my side, which they merely answer they have try to contact us but couldn’t reach. I cant understand what does they meant by cant reach me. The contact number that I put is my office phone and the phone line is working fine but I didn’t receive any call from City Link. This is not the first time such incident happened. I am arranging for an important document to be delivered, I will definitely put a contact number that they are able to reach me easily. However the staff claimed that our phone cannot be reached. When I ask further, the staff disconnect my line. When i call again and ask the same question, they ask me am i the one who called earlier and they cut my line again