I placed an order for two power bank…
I placed an order for two power bank bundles that were clearly advertised on UGREEN's website. A 25% discount code was accepted by their checkout system, my payment was processed, and the order was confirmed and even marked as being prepared for shipment. Shortly afterwards, UGREEN cancelled the order, claiming there had been a "technical error." They provided no evidence or explanation of what the error actually was. I contacted customer support and asked specific questions about the alleged pricing error, including why the order was accepted, confirmed, and prepared for shipment if there was indeed a mistake. Instead of answering those questions, I received a generic template response explaining that my refund would take 3–7 business days. The most disappointing part is not the cancellation itself, but the complete lack of transparency and the failure to address legitimate customer concerns. If a company makes a mistake, it should explain what happened instead of sending automated responses that ignore the actual issue. Based on this experience, I cannot recommend UGREEN's customer service.