Absolutely disappointing!!!!!!!
If I could give this company 0 stars then I would have opted for it! I purchased the personalised gamer which was falsley advertised as a 3D figure and my sons face looked nothing like the finished product. The product I received was extremely disappointing as it was a flat perspex cartoon figure of a person looking nothing like my son. It had a perspex stand with 'broom handle' written in red, like something they had dragged from a skip with no relevance to the product!! Embarrassing!! It had different coloured hair with no known features. Now I understand that AI isn't perfection but, it would have similar features to my sons face on the photo I sent to the company attached to my order. I contacted the seller and the shop and tried to return the item, only to find out that it would cost £16 which was half the amount I paid for the item. I contacted the company again and they kept stating that my dispute with PayPal was still open and I had to close the case. The case had already been closed as I lost the dispute due to choosing pay in 3 of which this method isn't covered by PayPal protection. The seller had knowledge of this as they responded to PayPal throughout the dispute. I then requested 50% from the shop and seller of the amount I paid. They agreed and then shortly after, stated that PayPal had re opened an investigation. I called PayPal and explained what had happened and they said that the case was closed and have not since opened an investigation. Paypal then decided to refund the whole amount including the shipping due to the issues i'd experienced which was very nice of them. I updated the shop and the seller and received no immediate response. In my email I sent, I told them that they were just stalling for time and 'fobbing me off' because they don't want to pay a partial refund. They then eventually responded and advised that they are not deceiving me but have to go with the protocol. I ended all communication with them. They then sent the 50% refund due to PayPal advising them of my complaint. Do not buy from this company as they are a complete fob off and falsley advertise their products!!!!!!