Absolute disaster. Avoid!!
Absolute disaster! Agoda are an unrecognised third party as far as I can tell. They advertise bookings from elsewhere and book the room for you through a legitimate site. Our room was incorrectly advertised as twin beds, we arrived to a double and was informed when I called the owners (to rectify this) that the establishment does not advertise twin rooms as they don’t have any. I only realised something was particularly off when the owner seemed to have no knowledge of Agoda. We then had further issues due to a leak in the apartment above ours which flooded into our apartment blowing all the electrics. We had to be moved to another hotel, a long walk through the city centre when we had other activities planned, and we’re told that our refund had been processed by the landlord (through another company). Agoda confirmed the cancellation at the time so I thought no more of it, other than the fact they told me my refund would take 30 days. This is the slowest refund I’ve ever heard of!! A few days later I noticed that the booking had been marked as complete on Agoda. I questioned this on their online chat and they had no record of the cancellation. They then said they needed confirmation from this ‘third party’ who they cannot name apparently. Avoid this site at all costs. Total scam and still awaiting my refund.