Ikea
Ikea, Budapest, Hungary. It seems that the service quality of ikea is getting worse and worse. We had a completely new kitchen in our new apartment. On the first try it turned out that the dishwasher does not work. We reported it to ikea, who, after several phonecalls and weeks, sent out a mechanic just to tell us that the dishwasher needs to be repaired. After 2 weeks of no feedback at all they informed us that here will be no parts exchange rather they will install a comletely different dishwasher as this one is not recommended to anyone. After several weeks of calling the customer service to check what is the update, they tell us that they will need THREE DAYS to do the work. As the delivery of the new machine, the installation and the pick up of the old one will be all on different days. And they could not even specify the hours. I am sorry but this approach is completely unacceptable.