Know the Meaning of "Order Being Reviewed" and Manage to It
Previous orders went flawlessly with great sales help. Those orders get 5 stars. OnLogic put my last order into "Order Being Reviewed" status for many days with no explanation of what this means or why. I had to call OnLogic sales several times to get a better understanding why the order is stalled for some kind of mysterious review process. It turns out the order was on hold because of a Wi-Fi card availability issue that had no simple swap out option. While I get there are parts shortages due to the pandemic's effect on supply chains and manufacturing, had I known the root cause of the "review process" sooner, I could have made a decision to go without the Wi-Fi card sooner and saved myself from having the additional cost of shipping second day air to make up for the lost days from "Order Being Reviewed". If you have a time sensitive order and if your order goes into this status, my advice is to call sales or customer service several times a day to get good information on what to do to get your order moved into production. Don't wait for OnLogic to be proactive in providing information to you.