Tech Support = No Support
I am new to 3D printing and recently purchased an Ender 3 Pro. I got the BLTouch v3.1 and then the 4.2.7 board. Everything worked great until I installed the 4.2.7 board. The BLTouch went wonky so I contacted customer support via FB Messenger. They replied within a few minutes and had a tech look over my video and comments. The tech's response was to follow the installation instructions. I had reinstalled everything at least twice by that point, but I took the techs advice and watched the videos that were suggested (and I had already watched multiple times but didn't resolve the issue) only to arrive at the exact same spot I had been at all day. When I tried to contact them again via Messenger, NO RESPONSE. Google has been of more assistance than they were.