BUYER BEWARE
I ordered four dresses from JJs House on 21st May—two for myself and two for my teenage daughter. As they were matching dresses, I always intended to return two of them after deciding which fit best. The stated delivery time was approximately 2.5 weeks. Unfortunately, I had to undergo emergency breast surgery on 19th June. As a result, through no fault of my own, I was unable to return the dresses within the company’s 15-day return window. Despite explaining my circumstances, JJs House has shown no compassion or understanding and is refusing to accept the return of the two dresses, valued at £156. I also feel that the 15-day return policy is not highlighted clearly enough on the website. When planning a wedding, two weeks is a very short period to receive items, try them on, make decisions, and arrange returns if needed. I am willing to keep two of the dresses, although I was disappointed that the quality was not as good as expected, and there is a noticeable difference in colour between the two dresses despite them being sold as matching. Based on my experience, I would not recommend using this company. They are extremely difficult to contact directly and have shown very little regard for customer service or customer care. This is especially disappointing for a business that caters to such an important occasion in people’s lives. I will continue to pursue a refund, as I believe the way my situation has been handled is unacceptable and unprofessional.