Poor customer service when kicked out of reserved and paid hotel
After the below review: Credit is due to Agoda for addressing the issue encountered - better late than never! Was kicked out of a hotel during an ongoing stay booked and paid via Agoda. Customer service pathetic: 1. Just repeated the Hotel's observation that the hotel was fully booked, no action taken to re alternatives, leading to costly night at another hotel booked via another site. 2. Only "action" was to offer a refund + 10% compensation. 3. Later reneged on the compensation, claiming wrongly that the reservation was not made under my account and "Agodacash" could not be provided. Refused to make the compensation another way. 4. Endless standard formulations in customer chat by incompetent staff.