I am writing to express my…
I am writing to express my disappointment with my recent order and to request a full refund. I ordered this dress on 1 July for a very special occasion in London on 12 July. I did not have a backup outfit because I believed your company was UK-based. It was only after my order had been dispatched that I realized it was being shipped from China. When I placed the order, your website stated a delivery timeframe of 5–9 days, so I expected it to arrive before my event. Unfortunately, it did not arrive on time, which meant I was unable to wear it for the occasion I purchased it for. Although I have now received the dress, I found that it is also too small and does not fit me properly. As a result, I no longer have any use for it. I would like to request a full refund as soon as possible. Please provide me with the return instructions and let me know the return address and the process for sending the dress back. I would appreciate it if this matter could be handled without any unnecessary delays. I look forward to your prompt response.