NEVER book flights with eSky
A deceptive eSky.com website made me think I was ordering tickets direct from Advanced Airlines (with a tiny eSky logo in the corner--who knows what that means anyway). NEVER order tickets via eSky. There is no advantage, and tons of headache. I paid an extra $65 to purchase a "refundable ticket" which, due to medical issues, I tried to get a refund for, 2 months before the flight. HOWEVER, the so-called refundable ticket, which stated on their website "no additional documentation required--just a simple statement" was blatantly false. It was actually "travel insurance" from a foreign, Polish company, with no toll-free phone number, and extremely poor response times (AXA Partners). AXA also sent a 5-page claim application--despite the website saying "no additional documentation required"--blatant false advertising by eSky. eSky unprofessionally denied all responsibility for AXA's poor response--despite officially partnering with them--pretty lame. eSky customer service is also a joke--their primary employee training must be in how to "sincerely apologize" a million times--and placing you on hold to pretend they are "working on it"--all foreign agents. In order to process the travel insurance, AXA, after a 30-day period of "no action" at all, requested that I officially cancel the flight--fine--but eSky subsequently said they would charge me $35 extra to cancel the flight (what?--without refunding me anything--just an extra fee to cancel it). Alternatively, I had to await the flight dates passing and be officially recorded and reported as a no-show. After 3 months, AXA sent a partial refund (from Poland, of course) which also incurred a $17 international transfer fee--not their responsibility, of course. BUT why would a US company partner with a travel insurance that scrapes off additional transfer fees from a partial refund? In stark contrast, my two brothers who luckily booked directly through a US-run company, Advanced Airlines, yet did NOT even purchase refundable tickets were kindly granted full refunds within 24 hours after briefly explaining by email to Advanced Airlines customer service the medical situation. DO NOT book with eSky. I wasted so much time with this situation.