Problems solved after Michael`s help
After all the troubles Mr Michael Franco did all he could to solve our issues. I thank him very much and now he deserves a five star for his help. ---- And the very bad customer support continues. Now I am trying to return the item since monday 21 st and simple have no answer neither by phone nor by email. --- The order number is 2000226219 #SO245745. Now I have a tracking number, but I also got a message saying we will not get an invoice. What kind of wholesale does not provide invoices!!?? The product has no use to me without an invoice, if that is the case pelase give me information on how to return and get a refund. I placed an order 06/06, received the confirmation by email, my card was charged. However at the site the order doesn`t appear. I don`t get a track number nor any other information. Try to call 3,4 times a day and am laced on hold for 30 minutes each time. Sent several emails and got no answer. Filled some tickets at the website and also didn`t get no answer. No my money is taken out of my account, I don`t have the products nor any support. The worste customer support I have ever seen. Total disrepsect with a client.