Service Never Worked, Refund Refused
I purchased a Kids Watch and service plan from Cosmo Technologies. The service has never functioned—there has been zero network usage since activation, making the paid service unusable. In addition, the watch itself was defective and broke in under two months of normal use, indicating poor build quality. Customer support is largely inaccessible, relying on AI with no clear path to a human. After extensive effort, I eventually spoke with a representative named Leo. I requested: A refund for the remaining 8 months of unused service A replacement for the defective watch Both requests were denied. I also requested, at minimum, a refund for the unused service period, which was denied as well. I paid for a functioning device and active service, neither of which were provided.