Cosmo is a different kind of technology company that’s reinventing the future of family-first technology for parents and kids. We’re a passionate team of parents, former teachers, technologists, entrepreneurs, dog lovers, and more. And just like you, we were tired of families having to make compromises.
Written by the business, not verified by us.
Is Cosmo Technologies, Inc. legit?
Cosmo Technologies, Inc. (cosmotogether.com) has a 4.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 82% of reviews are 4 stars or higher and 16% are 1 star; The business has not yet replied to negative reviews; 55 of them were added in the last 12 months. Last updated 2026-08-12.
Never works! This product is pointless. It only works when my kid is at home, which makes it useless given that the purpose is for me to be able to track him and get in touch with him when he's NOT home. Customer service is abysmal. I can't reach anyone. I wait on hold for 20 minutes and then I'm told that no one is available and to try again later and then they hang up. I've never received a response to any of the support emails. They keep blaming a connectivity issue with their data carrier, but this has been going on for a month! It's never been reliable since day 1, but it worked ok and we stuck with it. I do not recommend.
Cheap watch, it’s difficult to push the buttons on the watch. I got it cause I thought you could FaceTime but u can’t. I’ve been trying to cancel for maybe a few years now but it seem impossible. I’ve emailed support to cancel so many times and have not gotten any response. Only an AI response that says my ticket has been received. Now im stuck with a monthly subscription that I can’t seem to cancel.
I have generally been happy with the watch itself, which is why this experience has been so disappointing.
I pay for the Cosmo Care protection plan and recently had to file my first claim after the watch housing broke where the band attaches, making the watch unusable. The claim promised a response within 24 hours, but I never received one.
Since then, I've:
- Waited on hold with phone support for over 20 minutes, only to be disconnected because no agents were available.
- Used the AI chat multiple times, but instead of providing an update, it created multiple separate claim tickets for the same issue.
- Tried emailing support, only to have my email routed back into the same AI system.
I now have five ticket ID numbers, no response from a human, and my child is without the safety watch that I specifically purchased and pay to protect.
If you're going to offer a protection plan, there needs to be a way to reach an actual person when something goes wrong. The product is decent, but the customer service experience has been incredibly frustrating!
Peace of Mind Turned into Constant Frustration! Unreliable
We have owned our COSMO watch since December 2025, and unfortunately, it has been one disappointment after another.
For the price of the watch and the monthly service plan, I expected reliability and peace of mind. Instead, we've dealt with constant issues. The watch frequently has to be restarted, GPS tracking is unreliable or doesn't update correctly, and text messages often fail to send or receive. There have been multiple times when the watch simply hasn't worked as intended, defeating the entire purpose of having it for my child.
What has been even more frustrating is the customer service. It is, honestly, a joke. Responses take days; if you get a response at all. There doesn't appear to be any meaningful escalation process. You're told the highest level is Operations, but they take even longer to respond, if they respond at all.
If your watch stops working, even due to something completely outside of your control....good luck. Be prepared to wait days or even weeks for a resolution, and there's no guarantee the issue will actually be fixed.
As a parent, I purchased this watch for safety, communication, and peace of mind. Instead, it has caused frustration and uncertainty. I highly do not recommend COSMO based on our experience.
And...good luck with the new app they are rolling out this month. I downloaded attempted to swap over with customer support who suggested it. It wouldn't work on the best watch they have, and had to start over on the old app since there isnt a cloud service to save contact information.
Terrible experience for several reasons. 1. Their network is bad - days would go buy when my daughter had no service. There was a week at the end when they lost service but that time they at least communicated it. 2. Switching off them was the most painful phone company experience I've ever had, and that's saying a lot. They couldn't release the number for over a week, and their customer service is very bad (you're emailing a bot trying to convince it to open a ticket and then pray they don't just close it.) Would not recommend.
Long story:
Almost a year ago we got two Cosmo Jr. Track 5 watches. We got one watch up and running without a hitch. The other one would not start. We couldn't get it to work. Got in touch with support and got ghosted. They'd answer and then stop answering in the middle of troubleshooting. Finally I took to social media to complain and got blocked. At last after a whole week of intermittent support, they sent us a replacement watch, which ALSO didn't work! Repeat the same problem of contacting support and getting intermittent at best service. Once again, it took a full week to get the replacement sent out. I'm still blocked on social media.
They did credit our account with the lost two weeks of service, but they have **zero** urgency.
Now it's almost a year of use. The watches will freeze up. Location will stay locked into a place that they are not at (and I know this because they are right next to me). When it's frozen, they can't call out, can't receive calls, and the SOS button doesn't do anything. You have to get the watch to where it will respond to the button and restart it. That usually works to unfreeze it, but not all the time. Sometimes you have to do it twice.
The worst part is that IT DOESN'T SEND ANY ERROR INFO TO THE PARENT APP!! You look at the app and it doesn't look like anything is wrong!
These watches give false security because you never know if the info in the parent app is accurate or if it's just sending the last known info. They've been a headache since day 1.
This is the best watch ever I gave it to my niece and she uses it on a everyday basis I’m glad to know that there is such a great watch that our children can use and I know that she will be safe because she has the watch with her at all times!
My experience with Cosmo Kid Watch customer support has been extremely disappointing. I have repeatedly tried to reach a live agent by phone, but have never been able to get through to anyone. The automated system instructs you to send an email, which I did multiple times, but I never received a response.
When you're buying a product that's meant to help parents stay connected with their children, reliable customer support is essential. Unfortunately, Cosmo has failed to provide even basic communication. It's frustrating to have no way to get help when you need it.
I hope they improve their customer service because, based on my experience, getting support has been nearly impossible.
We had the worst experience with this watch. It didn’t work and continually disconnected in several places including our home. When we called customer service they weren’t surprised and said it disconnects often and doesn’t work well in airports! Customer services is only open certain times Monday though Friday so we weren’t able to communicate over the weekend
Avoid COSMO at all costs. The watch constantly loses connection, making location tracking unreliable and defeating the entire purpose of buying it for a child. Customer support is even worse than the product. I called multiple times, sent emails, and was repeatedly promised a callback that never happened. No responses, no accountability, no solution. When you need help, they simply disappear. Selling a child safety product while providing this level of service is unacceptable. Complete waste of money.
I’m satisfied with my JrTrack purchase for my daughter. I highly recommend because it’s simple, stylish and you can edit the calling list. No spam callers or app games which distracts kids.
Super cool smartwatch device that young kids will love to wear and use it daily. Magnetic charger is cool, it’s long lasting battery will Ensure your kid will have access to call or text you and it has 911 assist.
My cousin is so inlove with her little smartwatch. In my opinion there is no need for a Apple Watch or smartphone. This is a better price for same features expect internet and games.
My 10 year old daughter loves my Apple Watch but I think exposure of internet and games is too much for young kids. Jrtack is not only very affordable but it’s safe and kids will love to call and check up with you. The coverage and calls don’t drop either.
Device works fine, but very unethical billing practices. They autorenew the 2 year subscription (around $250) and canceling it was one of the most difficult and I believe criminal processes every. I had to fill out 2 webforms, and then go back and forth over 3 seperate emails "justifying" to them why I no longer needed the watch for my son before they were "gracious" enough to finally cancel my subscription. It was bad enough that I ended up canceling my credit card and getting a new number assigned as I didn't trust them to actually not charge my card again, and I knew getting a refund would have been impossible.
Best gift for kids, especially if you’re worried giving them a cell phone is too much. JrTrack doesn’t have internet or games so kids won’t be glued to their smart device. Great learning tool to use setting alarms and reminders, using the calculator or simply calling their parents to check in. Spotify for kids app is a major bonus.
Terrible customer service! Return request stuck “under review.”
I bought two watches for my children. One is working, but the other is defective: it doesn’t charge at all, even after being plugged in for hours, and the battery drops instead of charging.
I submitted a return request, but the status has remained “under review,” and I’ve received no response, no replacement, and no timeline. I would not recommend until their customer support and return process improve.
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