Don't drink the cool aid!
My trailer is just about 2 years old. The only time we have used it is for our annual trip to CO for a week in the mountains. The rest of the time it is garaged. Last week, Thursday June 10th, we left for CO. In Reno, NV we stopped for gas and I found out my bearings in one hub were completely gone/destroyed and wheel was wobbling. Trailersplus is appt only and when I called they said they were booked for the next few days but would have a guy call me. No suggestions or directions on how I could get it to them or what service they could offer. They wree too busy to talk to me. Again, on vacation with the family and only 3 hours into a 19 hour drive to my brother's house in CO. In the meantime I took it to a Les Schwab that was closer to me by 12 miles and actually talked to me. I could not have safely gone much further and was lucky to make it that far. They were kind enough to fit me in considering our travel situation. I dropped the trailer and drove to Trailersplus where I purchased the hub assembly, charged me $80 and didn't even offer to assist with any warranty issue there might have been. Les Schwab was amazing and installed the hub, checked and repacked the other hub and charged me only $60!!! They are amazing. Fast forward now to Saturday night, June 19th. We pull in to my brother's place after our family camping trip to the CO mountains. Now my other hub is blown, grease all over the tires and no telling what the hub is like. Les Schwab is closed and so is Trailersplus. No info at all on their website about what axle I have nor any way to look it up. I am dead in the water and they are closed Sun and Mon of course. We had to be back in CA Tues night and to work on Wed. I ended up having to pull the old axle, take it to a Tractor Supply store near my brother and buy a replacement axle and hubs. $230 and a long drive later, I'm home and had zero issues with the replacement. I called my location today to set up a time to come in and see what can be done to reimburse me, etc as the hubs were still under warranty. I was told that because I had it all done first, without taking all the problem parts to the store, that they can't honor the warranty or reimburse us!!! For that to have happened, I would have had to take the hub off in Reno, take it to the store, have them do the investigation to see if it was warranty. That would have taken a few days I was told. So Reno, NV for a few days while I wait for them to pay for an 80.00 part!!!! Asinine to say the least. The same would have had to happen on that Saturday when the other hub blew up. I would have had to stay in CO until Tuesday and then wait the few days for them to figure it out or tell me it wasn't covered......and THEN get it repaired. Not to mention they couldn't come to me or have it towed, etc. That's all on us, even if the hubs were faulty. Never had a warranty like that, where it all has to be verified and you leave a family stranded on vacation rather than look at it afterwords. I have the axle, the second blown hub, and pictures and receipts of it all. Didn't matter. Worst customer service and warranty plan ever. Even the plans they push on used cars are better than this!! Lesson learned, first and only purchase from them I'll ever make. Dexter axles and hubs, made in USA, blah, blah, but still last as long as the crap made in China. We fell for the schpeel though. Live and learn.