Scammers & Liars!! Almost ruined my daughter’s senior prom!!
My daughter was adamant about ordering her prom dress from the company. After realizing that they’re based in China, I immediately reached out to ask for pictures of the back of the dress which isnt posted on their website, and to confirm that my daughter would have her prom in time.I ordered well in advance. I was assured that she would & also promised pictures of the back of the dress. Never received any pictures. I paid for the order to be rushed. I sent countless emails checking on the status of my order. A week before my daughter’s prom I received an email response telling me “Okay we got it” in response to my email inquiry asking where’s my daughter’s prom dress b/c their email responses started to become vague with statements like “we’ll ship out mid April.” No date, just mid April. After telling them over & over again, her prom is 4/23rd and we have no dress. Long story short, week of my daughter’s prom I received an email saying that they can cancel the order and stop shipping. Ex squeeze me? Why would you cancel an order that Ive been emailing you about non stop & the week of my daughter’s prom? What shipping did you stop when I was never provided with any tracking information? These liars & scammers are trying to tell me that b/c the dress was made & the tailor has to be paid, they have to charge me 40% and refund the remaining. At this point I swear Im being punked. Not only did these people lie, they took my $ and trying to play me like they made my daughter’s prom dress & shipped it out. I have disputed the purchase with my bank. My daughter found a dress from prom girl & we paid extra for shipping due to the timeframe. She received her prom dress from prom girl with no issues. I hate that we experienced such horrible customer service, scammed out of $300 & this could have potentially ruined my daughter’s senior prom. Please save yourselves and DO NOT BUY ANYTHING from this fake company. They have so many complaints all over the internet. People either receive a dress that looks nothing like their website pictures(which are stolen and fake btw) or they never receive their purchase at all and have a tough time receiving a refund.