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Grace

United Kingdom

2 Reviews
3 Reads
1 Useful

2 reviews

Kistania

I wanted to order from them but I can't…

I wanted to order from them but I can't trust them based on sizing errors on their website....I'm a size 4 shoe (UK) which is 37 eu. They state that 37eu is a size 7us but I know for a fact that I'm a size 6us as I've ordered in this size before.

2022-08-28
dresslily

Lied about delivery estimates

At the checkout, i selected standard delivery which said 7-12 business days. After I paid, the email confirmation said that it's actually 10-18 business days for delivery... I need these items before then so I wouldn't have ordered if I knew it could take this long! I have asked them several times now why I was lied to before I paid and they just keep on repeating their delivery info and not even acknowledging that they have done anything wrong, they just completely ignore my question every time they reply. I am still left with no explanation as to why they didn't tell the truth about the delivery times before I paid. This is my first ever order with them and they have shown me that they are very happy to blatantly lie to and disrespect their customers.

2021-07-07Helpful 1