gname is a nightmare
gname is a nightmare! I saw that my own name is registered as a dot com through gname and to make matters worse, it's pointing to an Asian porn site! Their entire system is confusing, their support team is nice, but it can get confusing trying to resolve an issue, or to understand their way of doing things. They told me that the "buyer" wants $4500 for the URL with my name in it. I offered them $300, which is being generous. Then, crickets. NOBODY is going to pay them $4500 for that domain, and I resent the fact that they are using my name for the little bit of SEO they can get out of it AND I completely believe that gname is the "buyer" that is trying to shake me down for $4500 (plus 8% transaction fees. Porn sites are illegal in most Asian countries so I am surprised that gname would be a party to this. Also, it is my name! I own it, so in my eyes, it's an infringement on my brand and my likeness. They must stay in business by being a part of this fraudulent activity. I'm contacting Google and hope that they can shut down their site. I have back and forth with them for almost a month trying to purchase this URL. I didn't hear anything for a week, then suddenly tonight I get an email that says "The trade failure, reason: The buyer abandons purchase". No warning, no email from them asking me for my credit card, or even saying the buyer had accepted my offer. Then I had to go through support, move the puzzle piece on their site, slide the slider, confirm, confirm again, add a whatsapp number, or skype, etc, etc, and place a new order. It's insanity over there at gname.com and this business practice harms people and is pretty disgusting. UPDATE April 29, 2024: I was contacted by someone in the domain broker's department. They said "If you want to file a domain name complaint, it is recommended that you contact online customer service for a detailed answer". I contacted their online customer support right away and they said "Dear, GNAME does not provide hosting services for complaints about domain names and their content. According to Singaporean laws, such complaints can be submitted to the Internet Service Providers (ISP). So, I asked for the ISP and was told "Apologise (sic), to protect our user privacy and security, we do no have limit on right to do so, sorry for not getting you the specific information you need" and they sent a heart emoji. So, I repeated that I was sent to the support team to file a complaint by the broker and the support agent wrote" "The current domain owner is managed under a user on Gname. If you want to purchase this domain , you can apply for the broker service here". This is word for word, typos and all, the responses I have received. More than once in the "conversation" I was sent the same responses again. They are NOT helpful and anyone and everyone that is considering doing any business with GNAME should run! The reply below was very nice, at least I felt heard, but it did not address the issues and they need to have a look at each department and how they are responding to people. For instance: (From their response below) 4. Fraudulent Activity: "Gname does not condone or engage in fraudulent activities. We uphold ethical standards and comply with legal regulations. Any allegations of misconduct are thoroughly investigated." If this is true, why is this issued being ignored by your team who is just sending me copy and paste replies? Nothing is being investigated if I'm only getting the same replies, NOBODY will give me the ISP to file a complaint, since GNAME wants to protect their customer. NOBODY is sending me emails saying it is being investigated. NOTHING is happening and the response below means nothing. It is also copy and paste. Obviously, I'm not the only one that has had a horrific experience with GNAME.com