Updated resolution- major issue with car rental
Update: after posting this, they responded and asked me to call them back. I still had to hunt down the customer service number and sit on hold for a representative. After 40 minutes of waiting and talking with a supervisor, they credited my account with One Key cash that can be applied towards future travel through Expedia/VRBO. We will NEVER use Expedia again! They charged me $450 for a car rental and the rental company refused to let my husband use the car I reserved through Expedia. I called Expedia and they told me that they would request a refund and my husband could go ahead and set up a new rental with the car company. Two days later, Expedia sent an email claiming that the rental car company didn’t acknowledge their request for a refund and the case was closed. Our family travels frequently and we will never use this company or the companies they own again! Buyer beware!!!