Unable to Return Item Due to Website Error – Order AIE91170639
I have been trying to reach your customer service for the last four days regarding an issue with returning an item. Unfortunately, no one has been able to resolve it. For the past week, I have repeatedly tried to process the return through your website and app, but the return section is not working. Every time I contact Adidas chat support, I receive the same response. The last two agents I spoke with, Trisham and Vida, both assured me that they would contact me “by the end of the day,” but I have never received any follow-up. I also attempted to call Adidas customer service phone number, but it does not work. I find it extremely frustrating that a company such as Adidas has a technical issue affecting one of its most important services, the returns process and that it has remained unresolved for so long. The last customer service agent suggested sending me a manual return label and advised me to contact Adidas again afterward regarding the refund. Given the difficulties I have already experienced simply trying to return the item, I have very little confidence that the refund process will be handled properly. I will never buy anything online from the adidas.ie website NEVER NEVER EVER