I called in because I had no Internet…
I called in because I had no Internet and I was unable to determine it back up myself so I called for help. I was told that there was indeed a problem and the company was working on it. "Escalation ticket" was the term used. I have no idea what that means. For future reference please use plain words that are understandable. I am pleased that Tengo internet communicated with me by email in regards to the Internet failure. I have never gotten an email before when I called in about a problem. It lets me know you are working on the issue and progress being made. Will you please email me when the problem is resolved. Thank you.