Sandra was awesome!
Reply from TengoInternet2026-08-07
Hi Deann, thank you for your feedback! We are glad to hear Sandra provided excellect customer service!
About TengoInternet
Data updated- Website
- www.tengointernet.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 66 reviews
- Replies to negative
- 100% (14/14)
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About this business
TengoInternet has provided outdoor wireless connectivity to businesses since 2001. Our approach to outdoor WiFi solutions has been proven to: 1) Improve guest ratings2) Reduce guests complaints3) Increase occupancy 4) Enable customers to generate revenue from their WiFi investment. We have installed over thousands of WiFi networks throughout North America, successfully connecting millions of consumers. We serve our valued customers from our corporate headquarters in Austin, TX and our network operations center in San Antonio, TX.
Written by the business, not verified by us.Is TengoInternet legit?
TengoInternet (www.tengointernet.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and support team for being extremely patient, knowledgeable, and genuinely helpful when resolving various technical issues. Many consumers state that company representatives take the necessary time to carefully walk them through every troubleshooting step, ensuring smooth and pleasant interactions. Some people were dissatisfied with recurring network outages, noting that unexpected service interruptions could sometimes last for multiple days without a quick resolution. Furthermore, a few customers expressed considerable frustration when encountering automated virtual assistants rather than being able to connect directly with a real person.
Auto-generated from all reviews of this business. For reference only.What people say
Arthur assisted me in reconnecting my…
Arthur assisted me in reconnecting my android phone after my phone did an update. He was very patient and helpful in assisting me. Thank You
Reply from TengoInternet2026-08-03
Hi Holly, thank you for your feedback. We are glad to hear that Arthur was able to provide you with excellent support.
Always a pain. Customer service never called back.
Although I had an account I could not log in. Tried to reset password and never got reset email or text. Set up account again with same email and it let me. Never originally said account not found. Then couldn’t log in on iPad. AI customer service was decent but didn’t fix problem. After holding for live agent for eight minutes, I left a voicemail. No one ever called back. I had already paid for a week of streaming, so I spent my time looking for You Tube videos and finally found one that helped me connect my TCL TV to Tengo. Tengo did not “find” my smart TV as their instructions said it would. I had to manually enter MAC address in settings. Had to power down my iPads and restart them to finally find the connection. When finally connected, the service did work as expected. This is the third or fourth time I’ve used Tengo and it’s always been a convoluted process. Solidifies my decision to buy Starlink.
Reply from TengoInternet2026-08-03
Hi Gail, thank you for taking the time to share your experience. We're sorry to hear about the frustration you encountered with logging in, connecting your devices, and not receiving a callback after leaving a voicemail. That's not the experience we want our customers to have. We're glad you were ultimately able to get connected and that the service performed as expected, but we understand the setup process took far more effort than it should have. Your feedback is valuable and will be shared with our team as we continue improving both our support and onboarding experience. I've requested more info from you so that we can reach out to see if we can assist you any further.
I called Saturday with internet issues
I called Saturday with internet issues. I was told it was my router. I bought a new router, $150. Sunday hooking it up still no internet. This time when I called, they said, oh yeah, your part of the park has an outage. Monday still no internet. I am paying for a premium site at Blessing RV in Round Rock. This happens often.
Reply from TengoInternet2026-07-09
Hi Robert, thank you for yor feedback and we are sorry to hear about your experience and understand how frustrating it is to be without internet for several days, especially after purchasing a new router. We'd like to review what happened and investigate both the troubleshooting and the outage. I have requested more info from you so we can have someone reach out to look into this further.
All fixed.
Russel did a fantastic job of sorting through my issue and getting me set up with a solution that will assist me in the future as well. Glad he was able to get it all going. We got disconnected on the phone but I wanted to say Thank you much.
Reply from TengoInternet2026-07-09
Hi JDelp, thank you for your feedback. We are glad to hear that Russell was able to provide you with excellent support.
Nice having a live person to talk to
Very easy to talk to directly to a live person,, this was most important. I had a problem in the past and didn't want to experience it in the future. He was very professional and understood my problem.. very knowledgeable and gave me some advice for future use. very satisfied with the help. thanks joeg
Reply from TengoInternet2026-06-29
Hi Joe, thank you for your feedback! We are glad to hear that we provided you with great customer service while getting you connected!
We were having issues with connectivity…
We were having issues with connectivity and managing two accounts. Tengo customer service was on point! The gentleman I spoke to was knowledgeable and very patient with my technical deficiency. They fixed all of my problems and internet is working very well. The service isn't as good as home, but works great for our camping needs.
Reply from TengoInternet2026-06-22
Hi Peter, thank you for your feedback! We are glad to hear that we provided you with great customer service while getting you connected!
Russell was excellent!
Russell was patient, knowledgeable and very professional in every way. Took awhile to sort out my issues and he never waivered in offer I g top not h customer service. Very well done.
Reply from TengoInternet2026-06-22
Hi Nick, thank you for your feedback! We are glad to hear that Russell provided you with great customer service while getting you connected!
Good Service
Sandra was very helpful and although she had to keep us on hold for a very long time, I understand now how much work she was doing in the background to better connect us to the service. She got back to us, explained what happened and walked us through reconnecting to the service.
Reply from TengoInternet2026-06-22
Hi Jo, thank you for your feedback! We are glad to hear that Sandra provided you with great customer service while getting you connected!
Russell was awesome and very polite
Russell was awesome and very polite. He was patient and kind helping to walk me through the process to get connected. I really appreciated him.
Reply from TengoInternet2026-06-22
Hi Debra, thank you for your feedback! We are glad to hear that Russell provided you with great customer service while getting you connected!
Another storm knocks out power and…
Another storm knocks out power and service but they were quick to respond and repair !
Reply from TengoInternet2026-05-21
Hi Karen, thank you for your feedback! We are glad to hear that we provided you with great customer service while getting you connected!
Russell was very knowledgeable
Russell was very knowledgeable, patient and persistent in getting my problem solved! He deserves a promotion and a raise! He puts the service back in customer service!
Reply from TengoInternet2026-05-21
Hi LeaBeth, thank you for your feedback! We are glad to hear that Russell provided you with excelent customer service while getting you connected!
GREAT CUSTOMER SERVICE today
GREAT CUSTOMER SERVICE today. It’s alway a plus for when a live person is helpful when called
Reply from TengoInternet2026-05-18
Hi Sheri, thank you for your feedback! We are glad to hear that we provided you with great customer service while getting you connected!
I called in because I had no Internet…
I called in because I had no Internet and I was unable to determine it back up myself so I called for help. I was told that there was indeed a problem and the company was working on it. "Escalation ticket" was the term used. I have no idea what that means. For future reference please use plain words that are understandable. I am pleased that Tengo internet communicated with me by email in regards to the Internet failure. I have never gotten an email before when I called in about a problem. It lets me know you are working on the issue and progress being made. Will you please email me when the problem is resolved. Thank you.
Reply from TengoInternet2026-05-18
Hi Jesusa, thank you for your feedback. I have passed your concerns over to the support team to work on. Please don't hesitate to reach out anytime if you need anything.
The guy that helped me was patient
The guy that helped me was patient, knowledgeable and committed. We continued with me until both tv’s were connected and it was quite tedious.
Reply from TengoInternet2026-05-18
Hi James, thank you for your feedback! We are glad to hear that we provided you with great customer service while getting you connected!
The agent was very knowledgeable
The agent was very knowledgeable, patient, and professional.
Reply from TengoInternet2026-05-18
Hi Michael, thank you for your feedback! We are glad to hear that we provided you with great customer service while getting you connected!
Service has been very good no complaints
Reply from TengoInternet2026-04-16
Hi Carla, thank you for your feedback!
Russell didn't rush me
Russell didn't rush me. He helped me through the Roku hookup and he was obviously well acquainted with the system. Thanks Russell
Reply from TengoInternet2026-04-16
Hi Bill, thank you for your feedback! We are glad to hear that Russell provided you with great customer service while getting you connected!
Outstanding customer service.
I called to follow up and a job that I had applied for and as extremely satisfied with the service Ashlee provided. They were prompt, polite, and made sure the information was forwarded to the correct person. It was the Gold Standard for Customer Service.
Reply from TengoInternet2026-04-16
Hi Chaz, thank you for your feedback! We are glad to hear that Ashlee provided you with excellent customer service!
Juan was courteous and efficient
Reply from TengoInternet2026-04-16
Hi Michael, thank you for your feedback! We are so glad to hear that Juan provided amazing support while getting your guest connected!
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