Always a pain. Customer service never called back.
Although I had an account I could not log in. Tried to reset password and never got reset email or text. Set up account again with same email and it let me. Never originally said account not found. Then couldn’t log in on iPad. AI customer service was decent but didn’t fix problem. After holding for live agent for eight minutes, I left a voicemail. No one ever called back. I had already paid for a week of streaming, so I spent my time looking for You Tube videos and finally found one that helped me connect my TCL TV to Tengo. Tengo did not “find” my smart TV as their instructions said it would. I had to manually enter MAC address in settings. Had to power down my iPads and restart them to finally find the connection. When finally connected, the service did work as expected. This is the third or fourth time I’ve used Tengo and it’s always been a convoluted process. Solidifies my decision to buy Starlink.