TengoInternet has provided outdoor wireless connectivity to businesses since 2001. Our approach to outdoor WiFi solutions has been proven to: 1) Improve guest ratings2) Reduce guests complaints3) Increase occupancy 4) Enable customers to generate revenue from their WiFi investment. We have installed over thousands of WiFi networks throughout North America, successfully connecting millions of consumers. We serve our valued customers from our corporate headquarters in Austin, TX and our network operations center in San Antonio, TX.
Written by the business, not verified by us.TengoInternet (www.tengointernet.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and support team for being extremely patient, knowledgeable, and genuinely helpful when resolving various technical issues. Many consumers state that company representatives take the necessary time to carefully walk them through every troubleshooting step, ensuring smooth and pleasant interactions. Some people were dissatisfied with recurring network outages, noting that unexpected service interruptions could sometimes last for multiple days without a quick resolution. Furthermore, a few customers expressed considerable frustration when encountering automated virtual assistants rather than being able to connect directly with a real person.
Auto-generated from all reviews of this business. For reference only.Russell was a very patient super nice and over the top helpful. We are so appreciative
Hi Shelley, thank you for your feedback! We are so glad to hear that Russell provided great support while getting you connected!
He was working on Black Friday and was kind, helpful and friendly! He helped us so we could get on our Roku and watch big football games!
Hi Kathy, thank you for your feedback! We are so glad to hear that we provided great support while getting you connected!
We had an outage at our RV Park that took sometime to repair. Although slow on the repair it was done correctly. The problem was with the invoicing., I kept getting overdue bills that hade been paid, along with new bills at the same time. I discussed via telephone with our account manager but nothing seemed to help. Only when I contacted the GM/Owner is person did this finally stop. And the wording on, not only overdue messages (that were not over due), and the new monthly bill have not so nice wording on them. To me, not a way to keep your customers. Really over the top threats, not just asking for payment. I have been with Tengo for many years. Almost made decision to change suppliers, but did not.
Hi Ed, thank you for taking the time to share your feedback, and we’re very sorry for the inconvenience and frustration you experienced. We're glad the issue was ultimately resolved, but we understand how disappointing it is that you had to escalate it to the owner to get things corrected. We’ve shared your comments with our billing and account management teams so we can improve our communication and processes moving forward. We truly appreciate your long-time business and the opportunity to make this right. If there’s anything more we can assist you with, please don’t hesitate to reach out.
Sammy was great… He explained the issues with patience and clarity and never once seemed put out by my many questions.
Hi Anne, thank you for your feedback! We are so glad to hear that Sammy provided great support while getting you connected!
Russel handled my concern very quickly and was extremely pleasant
Hi Winnie, thank you for your feedback! We are so glad to hear that Russell provided great support while getting you connected!
The tech walked me through the problem and how we were going to solve it. He was very patient with me and we solved everything. Thank you so much for the help.
Hi JoAnne, thank you for your feedback! We are so glad to hear that we provided great support while getting you connected!
Russell was patient, friendly and professional. Resolved my problem in a timely manner. Thank you very much Russell!
Hi Harriet, thank you for your feedback! We are so glad to hear that Russell provided great support while getting you connected!
My experience with your operation was fantastic. From the initial contact with the automated service to Russel my representative talked to. My issue of resetting my password was flawless. Thank you.
Hi Michael, thank you for your feedback! We are so glad to hear that Russell provided great support while getting you connected!
He was professional, made me enrolling in TengoInternet very easy. He was patient. I am thinking that TengoInternet is lucky to have him.
Hi Karen, thank you for your feedback! We are so glad to hear that we provided great support while getting you connected!
I’ve only just signed up but I will tell you that it was easy and my sister-in-law told me that their customer service is superb. I called customer service and she was correct. They were fabulous and told me how to do it. I did what they said got connected and well here I am Let’s hope the service the Internet service is as good as our customer service. Cheers to you.
Hi Lisa, thank you for your feedback! We are so glad to hear that we provided great support while getting you connected!
Guy who helped us was super! Spent about two hours trying to connect. Payed for a weeks service. (15.00) when we finished still had what I started out with. Not worth it!
Hi Jeris, Thank you for your feedback. We’re sorry to hear you’re still experiencing issues. Please reach out to our support team so we can help improve your connection or review your account for a possible credit.
AI service was fine but needed a live person who took the time to clearly walk me to success.
Hi Reg, thank you for your feedback! We are glad to hear that we provided great support while getting you connected!
Could not connect from campsite to tangiinternet and no one available to give refund. Strongly do not recommend using this service.
Hi Julie, thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
Technician was knowledgeable, very pleasant to talk with and talked and assisted in a very calm, patient manner. Resolved my issue quickly.
Hi Crossfire, thank you for your feedback! We are glad to hear that we provided great support while getting you connected!
Was extremely helpful. Went above and beyond.
Hi Julia, thank you for your feedback! We are glad to hear thatwe provided great support while getting you connected!
The Tengointernet agent, Russell Hughes who assisted us today was more than helpful. He dealt with our issue efficiently. Along with a pleasant manner, his instructions when working with us were clear and easy to follow (as a senior, that is much appreciated). We are thrilled with the Tengointernet service we are able to take advantage of offered at the RV resort we frequent as it is both affordable and reliable.
Hi Gale, thank you for your feedback! We are glad to hear that Russell provided great support while getting you connected!
Could not get connected with internet. Took days. Called a customer service rep and found out the tower in the TV park was broken. Now it’s back to normal again
Hi Jeffery, we’re sorry to hear there was an issue that affected your connectivity, but we’re glad our team was able to get it resolved. We truly appreciate your feedback!
I had an issue with one of my TV's as it would not connect to the Internet however Andrew was very patient with me and we solved the problem
Hi Buddy, thank you for your feedback! We are glad to hear that Andrew provided great support while getting you connected!
We were having trouble connecting our Wi-Fi from where we were staying to our television, and I talked to Sandra and she stayed on the phone with me longer than anybody should have to, LOL and she was so kind and patient with my problem. I hung up with her went and bought a new television because the one we had was not a smart TV. Came home and called again. She answered and helped me through the whole entire process. I watched TV last night for the first time in five years in our RV, thank you so much Sandra you’re a real gem.
Hi Sharon, thank you for your feedback! We are glad to hear that Sandra provided great support while getting you connected!
The agent wa very kind and walked me through the process of connecting both of my TVs to the internet at the RV park. As frustrating as it was, he walked me through every step and waited until I was fully connected. He showed patience and kindness and went above and beyond. He was on the phone with me one hour and 5 minutes, this shows huge dedication and excellence. If I could give him more than 5 stars I would. Thank you so much for the great experience. This was at 5:57 pm.
Hi TJ, thank you for your feedback! We are glad to hear that we provided great support while getting you connected!
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