TengoInternet has provided outdoor wireless connectivity to businesses since 2001. Our approach to outdoor WiFi solutions has been proven to: 1) Improve guest ratings2) Reduce guests complaints3) Increase occupancy 4) Enable customers to generate revenue from their WiFi investment. We have installed over thousands of WiFi networks throughout North America, successfully connecting millions of consumers. We serve our valued customers from our corporate headquarters in Austin, TX and our network operations center in San Antonio, TX.
Written by the business, not verified by us.TengoInternet (www.tengointernet.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and support team for being extremely patient, knowledgeable, and genuinely helpful when resolving various technical issues. Many consumers state that company representatives take the necessary time to carefully walk them through every troubleshooting step, ensuring smooth and pleasant interactions. Some people were dissatisfied with recurring network outages, noting that unexpected service interruptions could sometimes last for multiple days without a quick resolution. Furthermore, a few customers expressed considerable frustration when encountering automated virtual assistants rather than being able to connect directly with a real person.
Auto-generated from all reviews of this business. For reference only.We were unable to connect our TV to the campsite’s WiFi. We contacted support and were connected with Russell. Not only was Russell able to get us connected, but he also helped us understand how to connect so we’ll be equipped to connect at our next campsite. Thanks Russell!
Hi Rita, thank you for your feedback! We are glad to hear that Russell provided great support while getting you connected!
Russell was great! He was patient, kind and cheerful. He quickly guided me to upgrade my internet speed with a monthly subscription. I'm so glad the RV Park in Texas provides Tengo Internet so I can work with people like Russell. :)
Hi Heather, thank you for your feedback! We are glad to hear that Russell provided great support while getting you connected!
Despite the issues with the WiFi at the camp site, when we called for support they were very courteous and assisted with I formation about the issue. We were followed up with again with a prompt response and issued a credit for the time the connection was down. Appreciate the level of customer service. Not everything works as it should sometimes and they did not shy away from providing a resolution to the interruptions.
Hi Joanie, thank you for your feedback! We are glad to hear that we provided great support while getting you connected!
Russell was very knowledgeable and patient. He walked me through each step and when there was a hiccup, we solved the problem. I was pleasantly surprised by the great customer service provided, as that is rare in this day and time. Thanks!
Hi Joanie, thank you for your feedback! We are glad to hear that Russell provided great support while getting you connected!
The patients he had with us senior citizens trying to get our Wi-Fi working did an excellent job. Very highly recommended very happy with the experience thank you very much.
Hi Joanie, thank you for your feedback! We are glad to hear that we provided great support while getting you connected!
Quick and easy. Rep was knowledgeable, informative and thorough.
Hi Leighann, thank you for your feedback! We are glad to hear that we provided great support while getting you connected!
Ashley, with out a doubt was very courteous, patient, and personable. More so a true professional.
Hi Neil, thank you for your feedback! We are glad to hear that Ashlee provided great support while getting you connected!
Thanks for your help.. IT is the campground owners caused the changes at the campground not this service. You always helped us with all my devises thanks again
Hi Sandy, thank you for your feedback! We are glad to hear that we provided great support while getting you connected!
It was bad before you buy the internet can't get in your off more then your on the internet used to be able to purchase 2 days or by the month and 2 devices now its 10.00 per day only 1 device my husband bought the internet on Sat about 2pm kicked out by 9 pm and then tried to get back on cause he paid for 24 hours was asked to pay again we didn't even get a day not even 8 hours ...what is going on ??? This is my 3rd week or bad service ..
Hi Tina, thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
Russell was very helpful, kind and understanding. I appreciate your help. He is top notch and very knowledgeable.
Hi Kim, thank you for your feedback and we hare happy to hear that Russell provided you excellent customer service while getting you connected!
I was having trouble up until I connected with Isaiah. Then everything went right. He spoke kindly and listened well while I described the issues. He was quick to find a solution that allowed me to complete my task at hand. He was pleasant to talk with and we shared a few laughs together. I feel like I made a friend while my problem was resolved. Wow! Abd Thank you are the two words that best describe how I feel. Whoever hired that guy really knocked it out of the park. That’s what management is supposed to do, hire the best people and allow them to do what they do best. Cheers and carry on. Daniel Diyanni. A happy camper now.
Hi Daniel, thank you for your kind words! We are glad to hear that Isaiah provided great support while getting you connected!
Customer service was very good and my issue was resolved quickly to connect to my TV. But the internet connection was terrible and not worth the money. Constantly searching for a connection to the point that it wasn’t possible to watch any programming.
Hi Robert, thank you for your feedback. We're glad to hear our customer service team was helpful and able to quickly resolve your connection issue with the TV. However, we're truly sorry to hear about your experience with the internet connection itself. We’d like the opportunity to troubleshoot this further and improve your service. Please feel free to reach out to our support team directly so we can take a closer look and work toward a better solution for you.
Gentleman that helped me was very professional and knowledgeable and quick to fix my problem.
Hi Charles, thank you for your feedback and we hare happy to hear that we provided you excellent customer service while getting you connected!
Sammy the customer support rep was excellent. We were never able to cure our connection issues at the campground though. The wi-fi kept cutting out. When attempting to rectify the issue the wi-fi would drop not allowing us to fix the issue.
Hi Charles, thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
The representative was knowledgeable and very helpful. She explained what the problem was and then helped me fix it.
Hi T, thank you for your feedback and we hare happy to hear that we provided you excellent customer service while getting you connected!
Russell Hughes assisted me with my issues. He was incredibly polite, very professional, and got my issues taken care of very quickly.
Hi Wanda, thank you for your feedback and we hare happy to hear that Russell provided you excellent customer service while getting you connected!
I had the pleasure of speaking with Russell who was an absolute JOY! Professional and knowledgeable is an unstoppable combo! Thank you!
Hi Dawn, thank you for your feedback and we hare happy to hear that Russell provided you excellent customer service while getting you connected!
I had a tv I could not get to connect, new tv. I called, the girl tried multiple things then told me I needed to move the tv to a faster network. After giving up for the night, I called back today & got a guy. I had him earlier to. Brandon?? He was great. We tried multiple things, but he knew what he was doing and it was working when we finished. I give the whole even 4, but I’d give him specifically a 5.
Hi, thank you for your feedback and we are glad to hear we finally was about to assist. To help improve our support team, would you mind providing more info so we can identify who could use additional training?
I am grateful to have received internet connection with TengoInternet today June 24. Thank you.
Hi W, thank you for your feedback and we hare happy to hear that we provided you excellent customer service while getting you connected!
Andrew was thorough and stayed with me until the issues were solved. He was expertly knowledgeable and helpful. Thank you
Hi Dennis, thank you for your feedback and we hare happy to hear that Andrew provided you excellent customer service while getting you connected!
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