TengoInternet has provided outdoor wireless connectivity to businesses since 2001. Our approach to outdoor WiFi solutions has been proven to: 1) Improve guest ratings2) Reduce guests complaints3) Increase occupancy 4) Enable customers to generate revenue from their WiFi investment. We have installed over thousands of WiFi networks throughout North America, successfully connecting millions of consumers. We serve our valued customers from our corporate headquarters in Austin, TX and our network operations center in San Antonio, TX.
Written by the business, not verified by us.TengoInternet (www.tengointernet.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and support team for being extremely patient, knowledgeable, and genuinely helpful when resolving various technical issues. Many consumers state that company representatives take the necessary time to carefully walk them through every troubleshooting step, ensuring smooth and pleasant interactions. Some people were dissatisfied with recurring network outages, noting that unexpected service interruptions could sometimes last for multiple days without a quick resolution. Furthermore, a few customers expressed considerable frustration when encountering automated virtual assistants rather than being able to connect directly with a real person.
Auto-generated from all reviews of this business. For reference only.Russell was excellent trouble shooting and correcting my issue promptly Ty
Hi John, thank you for your feedback and we hare happy to hear that Russell provided you excellent customer service while getting you connected!
Response to issue was less than timely. After extended exchanges I was informed that a ticket for the issue had been established three days before and it took three more days before access to Internet was available. Currently access is intermittent. I have been a customer for a number of seasons at this location and have become accustomed to the fact that bandwidth is limited and on weekends when occupation is high resources are compromised. Currently less than 10% of the campground is occupied and I have no guarantee of access at any given time. Have better access with my cell phone showing two bars as a hot spot. Really sad
Hi Walt, thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
Vincent and Patrick are angels!! They get me back online and always invite me to call back if needed.
Hi Paula, thank you for your feedback and we hare happy to hear that Vicent & Patrick provided you excellent customer service while getting you connected!
Great job, quick and very patient with me
Hi Jean, thank you for your feedback and we hare happy to hear that we provided you excellent customer service while getting you connected!
We've had a really good experience with this company. I have a satellite system with my RV. We purchased Tengo Internet in order to stream on Demand etc. My Dish box would not recognize the internet service. When I called tech support, Michael walked me through all the steps in order to find the internet, reset the box and install the internet on my satellite box. It took about 20 minutes but it's been worth it!! Thank you again. Wallace Rollins Dingerville USA
Hi Wallace, thank you for your feedback and we hare happy to hear that Michael provided you excellent customer service while getting you connected!
Not happy with the quality of service with the internet. It comes and goes and it not consistent.
Hi Stone, thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
Russell was an ABSOLUTE JOY to work with!! Spoke very clear and slow enough for me to understand, unlike the AI person. He was very patient with me. I hope I get him anytime I need assistance!!! Excellant employee and example of what customer service should be!! Thank you Russell, Jaye Bellomy
Hi Jaye, thank you for your feedback and we hare happy to hear that Russell provided you excellent customer service while getting you connected!
Service personnel are very knowledgeable and easy to reach and they try their best to help, but to charge $20 for a week of premium service and it takes me over an hour to watch a 30 minute show because of all the buffering makes it a waste of money. All I can do is email and Google a few things. I wish I could get my money back.
Hi MA, thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
I would give them a ZERO if I could!! Been here a year, have done everything they’ve told me to do but yet my intermittent internet is still my fault. Do not trust these people!!!!
Hi JB, thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
I've been experiencing unreliable service from day one with this company. It's always the same issue. The access point goes down and or speeds degrade to the point where the service is unusable. I call tech support and they reboot the access point every time. This is only a temporary fix as the problem occurs over and over. I've called dozens of times. You would think someone would realize there is a bigger problem here. But no, they continue to put a bandaid on the issue. Additionally, now you have to go through the typical automated service to speak to a real person. Once you get someone, they simply open a ticket and forward it to a technical person or group which is extremely frustrating. At this point I would absolutely NOT recommend this company and am looking for another provider. Lastly, this is the provider in my RV resort and many of the guests as well as management are fed up with this subpar service.
Hi dkh, thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
Worst internet. Hands down. A Everyone at r.v. village complained about it !!
Hi John, thank you for your feedback — we’re sorry to hear you’ve had a frustrating experience. Our team did make some adjustments, and it looks like your connection is now delivering the speeds available to guests. In fact, we can see that you've streamed approximately 20+GB in the past 24 hours, which suggests things are back on track. If you run into any other issues or have questions, please don’t hesitate to reach out to our support team at [email protected]. We're here to help!
Russell helped me out today and it was a great experience! He helped me understand how to connect my phone & tablet. He was knowledgeable, kind and patient with me!
Hi MP, thank you for your feedback and we hare happy to hear that Russell provided you excellent customer service while getting you connected!
I tried to get some help with connecting my tv and never got a response to my question. We have used this service before but this time it didn’t work…
Hi Bill, thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
Isiah was awesome! he worked through the problem and was able to get our internet connected. He is a very polite and knowledgeable technician. Give him a raise!
Hi Thomas, thanks so much for sharing your feedback! We're glad to hear Isaiah provided excellent customer service while getting you connected.
I definitely needed help getting 2 TV's set up at Road Runner RV Resort. He was extremely patient and got everything working.
Hi Marilyn, thanks so much for sharing your feedback! We're glad to hear we provided excellent customer service while getting you connected.
Representative (Isaiah) was patient, considerate and responsive. Solved my issue.
Hi Patrick, thanks so much for sharing your feedback! We're glad to hear Isaiah provided excellent customer service while getting you connected.
Sandra helped me through getting my smart TV to connect to the internet at Falls Creek Falls State Park in a very quick and professional mannor. Great Job Sandra helping us enjoy our camping vacation time. Sincerely; Mr and Mrs. Greg Ickes... Cookeville,TN
Hi Greg, thanks so much for sharing your feedback! We're glad to hear Sandra provided excellent customer service while getting you connected.
Alicia and Brett, the hosts. Absolutely best in customer service. They love what they do and love people. They take excellent care of the beautiful park.
Hi Charlotte, thanks so much for sharing your feedback! We're glad to hear we provided excellent customer service while getting you connected.
Company personnel are great at their job but service is marginal, inconsistent at best
Hi Lavern, thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
Russell Hughes did a great job walking me through resolving the issues I was having with the internet services at Sun Outdoors Sarasota.
Hi Bob, thanks so much for sharing your feedback! We're glad to hear Russell provided excellent customer service while getting you connected.
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