TengoInternet has provided outdoor wireless connectivity to businesses since 2001. Our approach to outdoor WiFi solutions has been proven to: 1) Improve guest ratings2) Reduce guests complaints3) Increase occupancy 4) Enable customers to generate revenue from their WiFi investment. We have installed over thousands of WiFi networks throughout North America, successfully connecting millions of consumers. We serve our valued customers from our corporate headquarters in Austin, TX and our network operations center in San Antonio, TX.
Written by the business, not verified by us.TengoInternet (www.tengointernet.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and support team for being extremely patient, knowledgeable, and genuinely helpful when resolving various technical issues. Many consumers state that company representatives take the necessary time to carefully walk them through every troubleshooting step, ensuring smooth and pleasant interactions. Some people were dissatisfied with recurring network outages, noting that unexpected service interruptions could sometimes last for multiple days without a quick resolution. Furthermore, a few customers expressed considerable frustration when encountering automated virtual assistants rather than being able to connect directly with a real person.
Auto-generated from all reviews of this business. For reference only.The AI was actually very good and when it realized it couldn't help me it immediately connected me to a human. He was excellent.
Hi Elizabeth, thank you for your feedback! We are so glad to hear that we provided amazing support while getting your guest connected!
Sammy was very patient and very professional. He walked us thru step by step. Thank you for the extra customer service.
Hi Tammy, thank you for your feedback! We are so glad to hear that Sammy provided amazing support while getting your guest connected!
We were having “a time” trying to use the internet in our RV on our trip to Florida. We got connected to “Sandra”with Tengo. She was AMAZING and extremely patient with us explaining all we needed to make our streaming flawless. She helped us with every issue we had and solved each issue! 5star experience!
Hi Saralyn, thank you for your feedback! We are so glad to hear that Sandra provided amazing support while getting your guest connected!
I want to give **SANDRA MACIAS** a HUGE rave! She was absolutely amazing while helping me set up Tango for an elderly guest who was unable to do it himself. She never once rushed me or seemed frustrated, even though the process took about an hour. The guest’s TVs weren’t even set up yet, and she was incredibly patient and willing to wait while we worked through everything. I work in management, and when you find someone with this level of patience, professionalism, and kindness, you hold on to them. Sandra truly went above and beyond to help us and made a stressful situation so much easier. I would also like to note that the elderly guest had called earlier and unfortunately spoke with a gentleman who was very unpleasant to him. I’m so glad that when we called back, we were connected with Sandra. Her attitude and willingness to help completely turned the experience around for the guest. Sandra is a great example of excellent customer service, and she deserves to be recognized!
Hi Hailee, thank you for your feedback! We are so glad to hear that Sandra provided amazing support while getting your guest connected!
I received help from a virtual assistant. It was okay. I was able to accomplish the connection at our RV park. I would MUCH prefer a REAL PERSON!
Hi T, thank you for your feedback and we are glad to know you were able to get connected. If ever our virtual assistant isn't of help, they are able to transfer you to a live person when needed.
The tech guy was fast, smart, professional, was in the USA and I could understand his English. He solved the problem quickly and didnt waste my time or make me regret asking for help. He stayed on the call until the problem was resolved.
Hi Carol, thank you for your feedback! We are so glad to hear that Russell provided great support while getting you connected!
Every month there seems to be an outage especially during prime time. No credits are ever given fir down time. And a hastle to have to go thru the set up after every outage
Hi Clarence, thank you for your feedback! We're sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
You were very helpful and resolved our issues completely!!!
Hi Ray, thank you for your feedback! We are so glad to hear that we provided great support while getting you connected!
Russell was very patient with me and listened to all the problems I was having with my MAC and iPhone. After working on the issue step by step with me and working on the equipment connection, we were able to resolve it. He gave me a work around in case I have problems in the future. I was very reluctant to call and waited for weeks but I am glad I finally did.
Hi Nelson, thank you for your feedback! We are so glad to hear that Russell provided great support while getting you connected!
Simple, easy, fast, efficient
Hi Carissa, thank you for your feedback! We are so glad to hear that Sandra provided great support while getting you connected!
Juan did an excellent job taking care of our original issues, but then offered to fix it so it would not be happening every week. Very easy to work with and explained things very well.
Hi Patrick, thank you for your feedback! We are so glad to hear that Juan provided great support while getting you connected!
Hi Kathy, thank you for your feedback! We are so glad to hear that Juan provided great support while getting you connected!
They were able to connect me and we're very nice
Hi Jason, thank you for your feedback! We are so glad to hear that we provided great support while getting you connected!
Sandra was very knowledgeable, kind and very pleasant to talk to. Excellent job, she deserves a raise
Hi Richard, thank you for your feedback! We are so glad to hear that Sandra provided great support while getting you connected!
Sammy was extremely good at his job as Help Desk Support. His understanding of the problem and subsequent solutions, not to mention the patience he had during the call, was outstanding. He obviously was trained well by the company which shows their commitment to their customers. Thank you for the help.
Hi Ross, thank you for your feedback! We are so glad to hear that Sammy provided great support while getting you connected!
I hate when you think you're talking to a real person and they keep sending the same repeated messages ,and don't seem ti understand that I paid my rent early Jr's issues the wifi to me if it was reissued early I still am entitled to the full service anyway I pay my rent on February 6th can you not wave me until then?
Hi Phil — thank you for your patience while we reviewed this more closely. Wi-Fi access from the coupon begins when it is redeemed/activated in our system. Rent payments and move-in dates are handled directly by the property, and we don’t have visibility into those dates. We understand your expectation that your 1-year access would line up with your rent-paid date. As a one-time courtesy, we’ve extended your coverage so it will remain active through the end of the day on February 6. For future reference, if you’d like the 1-year term to align with a specific rent-paid date, you’ll want to redeem the coupon on that date so the service year starts when you intend. If this resolves the issue to your satisfaction, we’d really appreciate it if you could update your Trustpilot review to reflect the outcome. Hi Phil, thank you for your feedback! We're sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
Helped me find info on tv and get connected. Nice guy , very helpful!
Hi Dustin, thank you for your feedback! We are so glad to hear that we provided great support while getting you connected!
Hi , thank you for your feedback! We are so glad to hear that we provided great support while getting you connected!
Justin Rodriguez did an excellent job walking me through connecting my TV to the internet, and helped me log into my account. He was fast and efficient. He deserve a bonus for working with an old lady like me.
Hi Jean, thank you for your feedback! We are so glad to hear that Justin provided great support while getting you connected!
Its been two days without internet and not hapoy with no deadline thinking about changing soon. I called and they were as great as can be expected as they are just answering phones
Hi CA, thank you for your feedback! We are sorry to hear your service as been interrupted. We have requested more info so we can reach out with an update as soon as we have one.
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