I placed an order with MoodyLenses on…
I placed an order with MoodyLenses on April 9th (Order #77341), and the tracking shows that it was delivered and even marked as “collected.” However, I never received the package. I contacted the postal service, and they opened a case. They have clearly stated that the sender must follow up from their side, as they cannot proceed further without the sender’s involvement. I have reached out to MoodyLenses multiple times via email but have received no response at all. Being left without both the product and any form of customer support is extremely frustrating. At this point, I am forced to escalate the matter further through my payment provider. Based on my experience, the lack of customer service is unacceptable, and I would not recommend ordering from them.