This was my first order with ZenMarket
This was my first order with ZenMarket, and unfortunately it will also be my last. I have been a patient customer, but my experience with ZenMarket’s customer support has been extremely disappointing. My parcel has been sitting in their warehouse while my free storage days continue to expire. I contacted support multiple times asking one very specific question regarding Japan Post shipping to Israel. Instead of answering my question, I received the same generic template responses over and over again. I even provided official Japan Post information showing that postal services to Israel have resumed and asked ZenMarket to explain why they still claim that postal shipping is unavailable. They completely ignored the information I provided and simply linked me to their own blog instead of providing an official Japan Post source or explaining whether this is actually ZenMarket’s own internal policy. I also called their office in Japan hoping to speak with someone who could clarify the situation. I was simply told to use the website support system again. The most frustrating part is not the shipping restrictions themselves. Companies are free to have their own internal policies. The problem is the complete lack of transparency and the repeated refusal to answer direct questions. After waiting several days, I am still unable to get a clear explanation while my storage period continues to run out. As a first-time customer, this left an extremely poor impression. Instead of feeling supported, I felt ignored and forced to chase basic information that should have been provided from the beginning. Because of this experience, I will not be using ZenMarket’s services again, and unfortunately I cannot recommend them to others.