I just received my 20th package from…
I just received my 20th package from Zen Market. Every box has been packed perfectly with no broken items. Thank you to your staff for continuing to deliver an excellent service.
About ZenMarket
Data updated- Website
- zenmarket.jp
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 94% (44/47)
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About this business
Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding. Register Now on ZenMarket Join ZenMarket and receive 500 ZenPoints welcome gift! Sign me up
Written by the business, not verified by us.Is ZenMarket legit?
ZenMarket (zenmarket.jp) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Business Services and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers consistently praise the exceptionally secure packaging and protective bubble wrap materials, noting that fragile items arrive safely in pristine condition regardless of long international transit distances. People truly appreciate the transparent, smooth ordering process and the exceptionally helpful support team when purchasing exclusive products directly from overseas online stores. However, some people mentioned that unexpected handling fees, extra storage charges, and high international shipping rates can sometimes catch buyers completely off guard. Consumers also noted occasional frustrating delays during warehouse package assembly, inventory management, and complex customs clearance procedures.
Auto-generated from all reviews of this business. For reference only.What people say
ZenMarket 11.08.2026
Easy to understand, not expensive, comprehensive, fast
Great customer Support
Great customer Support, answered several questions promptly and helpfully
First purchase made through Zenmarket…
First purchase made through Zenmarket and it was perfect. Everything was shipped and arrived great, will be using Zenmarket as my go to proxy service from now on
always so perfect
always so perfect, i love this site so much
Very responsive..packed and sent…
Very responsive..packed and sent exactly as requested.
They were super helpfull
They were super helpfull. Really good customer service. 10/10 Will use again!
Was easy to use and easy to find what i…
Was easy to use and easy to find what i was looking for
Gaslighting to avoid refunding me
They changed my Parcel #8 from Surface to FEDEX. When I asked them to refund the cancellation fee I had to pay due to it not being my chosen shipping method, they claimed that I selected "Use next available shipping method" which I definitely did NOT as I have screenshot evidence to prove that I selected "Leave some items at the warehouse". They are full on gaslighting me to avoid refunding money for a mistake that THEY made. This same situation has happened multiple times too throughout the last two weeks, leaving me unable to ship what I want and with some of my things now having been in the warehouse for more than 60 days. I have asked them to look into it again but if this doesn't get resolved then I am keeping this review at 1 star.
Great communication and fast delivery.
Reply from ZenMarket2026-08-10
Thank you for your review! We're glad to hear you are satisfied with our communication and delivery, it means a lot to us. Looking forward to assisting you in the future! Sincerely, the ZenMarket team
This was my first order with ZenMarket
This was my first order with ZenMarket, and unfortunately it will also be my last. I have been a patient customer, but my experience with ZenMarket’s customer support has been extremely disappointing. My parcel has been sitting in their warehouse while my free storage days continue to expire. I contacted support multiple times asking one very specific question regarding Japan Post shipping to Israel. Instead of answering my question, I received the same generic template responses over and over again. I even provided official Japan Post information showing that postal services to Israel have resumed and asked ZenMarket to explain why they still claim that postal shipping is unavailable. They completely ignored the information I provided and simply linked me to their own blog instead of providing an official Japan Post source or explaining whether this is actually ZenMarket’s own internal policy. I also called their office in Japan hoping to speak with someone who could clarify the situation. I was simply told to use the website support system again. The most frustrating part is not the shipping restrictions themselves. Companies are free to have their own internal policies. The problem is the complete lack of transparency and the repeated refusal to answer direct questions. After waiting several days, I am still unable to get a clear explanation while my storage period continues to run out. As a first-time customer, this left an extremely poor impression. Instead of feeling supported, I felt ignored and forced to chase basic information that should have been provided from the beginning. Because of this experience, I will not be using ZenMarket’s services again, and unfortunately I cannot recommend them to others.
The process from purchase to shipping was excellent.
The support provided throughout the entire process—from purchasing and warehousing to package assembly and shipping—is excellent. I really appreciate the payment system, where I deposit funds into an account and payments are deducted with complete transparency. Sometimes wait times are a bit long, but this is understandable, and they always keep me informed. I am very grateful.
Reply from ZenMarket2026-08-10
Thank you for your review! We're glad to hear you are satisfied with our service and it means a lot that we can help you get the items you're after. Thanks for choosing us! Sincerely, the ZenMarket team
Shipping was expensive
Shipping was expensive. Mine was like $250 but it came quick and there was nothing wrong with the box
Reply from ZenMarket2026-08-06
Thank you for your review ! We're glad to hear your parcel arrived quickly and safely - we hope we can assist you again in the future. Sincerely, the ZenMarket team
great service and great delivery and great products to buy
At first, I had to get used to the site and how it all worked, but once you get the hang of it, it is so convenient. Their support team is super friendly; even with simple questions, they are more than willing to help you. As for delivery, I have never had a parcel delivered to me that was packed so sturdily and securely. It made me feel more confident to use their service more in the future. Personally, I always advise using the more 'expensive' delivery companies, especially since the parcels have to travel such a distance.
Reply from ZenMarket2026-08-10
Thank you for your review! We're glad to hear you were satisfied with the support and service you received, and appreciate your suggestion for those using our service as well. Thank you for choosing us, looking forward to assisting you again in the future! Sincerely, the ZenMarket team
Ship cost when over size
我是第一次使用海外代購，你們的連繫回覆問題，都很及時，回覆內容也很完整。 但是運費計算器得出的預估EMS運費是12000日幣，但實際運送因310cm改爲fedex的運費是3萬多日幣。 當貨物尺寸大於290cm時，建議你們考慮可以提醒客戶，可能因外包裝會使運費增加很多。 This is my first time using an overseas purchasing agent. Your responses to my questions were very prompt and comprehensive. However, the shipping calculator estimated the EMS shipping cost at 12,000 yen, but the actual shipping cost via FedEx due to the item's 310cm size increased to over 30,000 yen. When the item size exceeds 290cm, I suggest you consider reminding customers that the outer packaging may significantly increase the shipping cost.
Reply from ZenMarket2026-08-10
Thank you for your review and feedback on the shipping calculator - we will pass this on to the relevant teams. Your feedback helps us to continue to improve our service, much appreciated! Sincerely, the ZenMarket team
When i need i cancel the order from the…
When i need i cancel the order from the yahoo japan. Slow respond. And then parcel can't cancel order. Before order agreement doesn't force to the client before approve. Bad service.
Reply from ZenMarket2026-08-10
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the cancellation process and the time it took to receive a response. Cancellation requests can depend on the status of an order and whether the seller has already shipped the item, so unfortunately, it may not always be possible to cancel an order once it has progressed to a certain stage. We understand, however, that these conditions need to be clearly communicated before an order is approved, and that responses to cancellation requests should be provided as promptly as possible. We appreciate your feedback and will take it into consideration as we work to make our cancellation information and support process clearer. Sincerely, the ZenMarket team
Vigier Arpege Bass
I couldn't be happier with ZenMarket's service. Purchasing a rare, collector-grade Vigier Arpege bass from across the world could have been nerve-wracking, but their team handled every step with total professionalism and efficiency. The extra reinforced packaging was top-notch—the box arrived in London without a single dent, and the bass was completely safe inside. A smooth, secure, and stress-free process from start to finish!
Reply from ZenMarket2026-08-10
Thank you for your kind review! We're glad that we could help you get the items you wanted and that they arrived smoothly and safely. Thanks for choosing us, looking forward to helping you again in the future! Sincerely, the ZenMarket team
Helpful and Effective
Walk you though the entire process and make everything simple. Works with pretty much anything you can buy online but can't ship normally
Reply from ZenMarket2026-08-06
Thank you for your review! We're glad that we could help you find the items you were after and support you through the whole process. Thanks for choosing us! Sincerely, the ZenMarket team
The experience was great
My experince with this institute was very pleasent, the site is very user friendly and clear, the customer support was very helpful, and the response was kind of quick, because of the time difference between my and the HQ i could only answer on the next day, but it was always there.
Reply from ZenMarket2026-08-06
Thank you for your kind review! We're glad to hear your experience was overall pleasant and that you are happy with the support you received. Hope we can assist you again in the future and thank you for choosing us! Sincerely, the ZenMarket team
Nice and friendly support staff
Nice and friendly support staff. A much better experience compared to automated proxy like Buyee If you want support or need to contact seller, they will help you as much as they can. They are also very very responsive Highly recommended them over Buyee!
Reply from ZenMarket2026-08-10
Thank you for your kind review! It means a lot to us that you were satisfied with our service and appreciate your recommendation. Thanks for choosing us! Sincerely, the ZenMarket team
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