Gaslighting to avoid refunding me
They changed my Parcel #8 from Surface to FEDEX. When I asked them to refund the cancellation fee I had to pay due to it not being my chosen shipping method, they claimed that I selected "Use next available shipping method" which I definitely did NOT as I have screenshot evidence to prove that I selected "Leave some items at the warehouse". They are full on gaslighting me to avoid refunding money for a mistake that THEY made. This same situation has happened multiple times too throughout the last two weeks, leaving me unable to ship what I want and with some of my things now having been in the warehouse for more than 60 days. I have asked them to look into it again but if this doesn't get resolved then I am keeping this review at 1 star.