Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding. Register Now on ZenMarket Join ZenMarket and receive 500 ZenPoints welcome gift! Sign me up
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Is ZenMarket legit?
ZenMarket (zenmarket.jp) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Business Services and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers consistently praise the exceptionally secure packaging and protective bubble wrap materials, noting that fragile items arrive safely in pristine condition regardless of long international transit distances. People truly appreciate the transparent, smooth ordering process and the exceptionally helpful support team when purchasing exclusive products directly from overseas online stores.
However, some people mentioned that unexpected handling fees, extra storage charges, and high international shipping rates can sometimes catch buyers completely off guard. Consumers also noted occasional frustrating delays during warehouse package assembly, inventory management, and complex customs clearance procedures.
Auto-generated from all reviews of this business. For reference only.
Worked much better than I could've ever expected. 10/10. Everything went exactly as described and the entire process was flawless for me. The site is also easy to navigate and use.
Reply from ZenMarket2026-07-23
Thank you very much for your wonderful review.
We’re delighted to hear that ZenMarket exceeded your expectations and that everything went exactly as described. It’s also great to know that you found the website easy to navigate and the entire process smooth from start to finish.
We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
Your work was perfect! Thanks again. I hope the shipping company doesn't disappoint. So far, so good!
Reply from ZenMarket2026-07-23
Thank you very much for your kind review.
We’re delighted to hear that everything has gone smoothly so far and that you were satisfied with our service. We also hope your parcel reaches you just as smoothly, and we’re confident the shipping carrier will deliver it safely.
Thank you for placing your trust in ZenMarket. We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
They sided with the seller on mercari for false advertising instead of seeing my proof photos of the original listing. The item did not match the original listing, so it should not have been accepted by Zenmarket. Poor service.
Reply from ZenMarket2026-07-28
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the outcome of your case.
When a customer reports that an item does not match its listing, our support team carefully reviews all available evidence, including the original listing, the seller's information, warehouse photos, and any documentation provided by the customer. We always aim to resolve such cases fairly and in accordance with the marketplace's dispute procedures.
We understand that this outcome was frustrating for you and regret that we were unable to reach the resolution you had hoped for. Your feedback regarding the handling of your case has been noted and will be shared with our team as we continue working to improve our service.
Sincerely,
The ZenMarket Team
While it may be expensive sometimes they have so many options if you’re willing to wait a little extra time for your items it’ll save you some cash and they have amazing sellers on here. Couldn’t have asked for this to be shipped safer, faster and all around amazing. Thank you guys for helping me get these cards and weekly jump to America!!
Reply from ZenMarket2026-07-23
Thank you very much for your kind review.
We’re delighted to hear that you enjoyed the wide selection of products and shipping options available through ZenMarket. It’s especially rewarding to know that your cards arrived safely and that you felt the service was worth the wait.
We truly appreciate your support and look forward to helping you discover even more great finds from Japan in the future.
Sincerely,
The ZenMarket Team
Excellent Amazing! The package arrived in good condition and in perfect condition.
Reply from ZenMarket2026-07-23
Thank you very much for your kind review.
We’re delighted to hear that your package arrived safely and in perfect condition. Knowing that your items reached you just as expected is always wonderful to hear.
We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
ABSOLUTELY THE WORST SHOPPING EXPERIENCE EVER. THEY TOLD ME THEY CANNOT PURCHASE THE ITEM FOR ME BECOZ I AM AN OVERSEA CUSTOMER!? ISN'T IT THE POINT OF THEIR EXISTENCE? IT TOOK DAYS FOR THEM TO UPDATE THE STATUS, NOT TO MENTION I HAVE TO CHASE THEM MULTIPLE TIMES!!!!!!
Reply from ZenMarket2026-07-23
Thank you for your feedback. We’re very sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be when an order cannot be completed or when updates take longer than expected. While we strive to process purchases and respond to inquiries as quickly as possible, there are situations where additional verification, seller responses, or marketplace restrictions can cause delays.
We also regret that you felt you had to repeatedly follow up for updates. Providing timely communication is important to us, and your feedback has been shared with our team as we continue working to improve both our response times and overall customer experience.
Sincerely,
The ZenMarket Team
Disappointing Customer Service After an Avoidable Packing Decision
I've spent approximately $17,782 USD (about ¥2.88 million) with ZenMarket since March, so this review is based on extensive experience using their service—not a single purchase.
Overall, I've been satisfied with ZenMarket, which is why this experience was so disappointing.
I recently created a parcel using the "Leave items at warehouse" packing strategy and selected AVIA Small as my preferred shipping method. My parcel contained several vintage wristwatches and one much larger alarm clock.
When the warehouse packed my parcel, they removed several of the smaller watches while leaving the single largest item—the alarm clock—in the box. As a result, the parcel value dropped below the Japan Post threshold for U.S. shipments, my preferred shipping method was no longer available, and I was automatically moved to a much more expensive shipping option.
The frustrating part is that this outcome appeared entirely avoidable. Removing the one oversized alarm clock instead would likely have allowed the original shipment to remain within the intended size limits while preserving the parcel value required for my selected shipping method.
I spent nearly two weeks working with customer support to explain this. Every representative was polite and professional, and I appreciate the time they spent responding. However, despite multiple escalations to management, ZenMarket refused to make a simple goodwill exception. Rather than correcting the parcel by removing the obvious oversized item, they insisted I pay a repacking fee to undo a packing decision that ultimately created a significantly higher shipping cost.
I understand that ZenMarket has internal procedures, and they repeatedly explained that the parcel was packed according to those procedures. My disappointment is not that they followed a policy—it's that there was no willingness to apply practical judgment or customer service when the result clearly conflicted with the shipping outcome I intended.
For a company that has received nearly ¥2.88 million in business from me in just a few months, refusing to make a small customer-service exception over a repacking fee was disappointing. The issue was never the fee itself—it was the unwillingness to resolve a situation that could have been handled much more reasonably.
If you use ZenMarket, I strongly recommend leaving detailed packing instructions for every parcel. Do not assume the warehouse will remove the most logical item if a parcel exceeds shipping limits. Be extremely specific about which items should be left behind and which shipping method you want to preserve.
Reply from ZenMarket2026-07-28
Thank you for taking the time to share such a detailed review and for your continued use of ZenMarket.
We’re sorry to hear that this parcel experience was so disappointing, especially after many successful transactions with us. We understand that your concern was not simply the repacking fee, but the fact that the final packing decision resulted in the loss of your preferred shipping method and a significantly higher shipping cost.
The “Leave items at warehouse” option is handled according to parcel size, weight, shipping limits, and warehouse procedures, but we recognize that the outcome in this case did not align with what you intended. We also regret that, despite the time spent discussing the issue with our support team, we were unable to provide the practical resolution you were hoping for.
We appreciate your acknowledgment of our representatives’ professionalism, and we have noted your feedback regarding clearer packing instructions, warehouse judgment, and greater flexibility in exceptional cases. These are important points, and we will share them with the relevant teams for review.
Thank you again for your honest feedback and for the trust you have placed in ZenMarket over the course of your purchases.
Your feedback has been shared internally, as experiences like yours help us review how we can continue improving both our service and communication. We sincerely appreciate the time you've spent explaining your concerns and hope we'll have the opportunity to provide you with a smoother experience in the future.
Sincerely,
The ZenMarket Team
Great experience with my first order, highly satisfied!
I just received my first package from Japan containing a vintage Seiko watch. Everything arrived in excellent condition, and the item fully matches the description and auction photos. I want to highlight the packaging—it was incredibly secure and well-protected, ensuring the watch arrived without a single scratch.
I am very satisfied with ZenMarket's service; everything is clear and straightforward. For future buyers from Ukraine, I highly recommend inspecting your package directly at the post office before signing for it. If any issues or shipping damages occur, it is much easier to resolve them on the spot rather than after acceptance. Thank you to the ZenMarket team for the quality work, I will definitely order again!
Reply from ZenMarket2026-07-23
Thank you very much for your thoughtful and detailed review.
We’re delighted to hear that your first experience with ZenMarket was such a positive one and that your vintage Seiko watch arrived exactly as described and in excellent condition. It’s especially rewarding to know that our packaging helped ensure it arrived safely.
We also appreciate you sharing your advice with other customers. Your recommendation to inspect parcels upon delivery may be helpful to fellow collectors.
Thank you for your trust and recommendation. We truly appreciate your support and look forward to assisting you with your future purchases.
Sincerely,
The ZenMarket Team
Thank you very much for your kind review and for your continued support.
We’re delighted to hear that your experience was perfect once again. Knowing that we continue to meet your expectations means a great deal to us.
We truly appreciate your trust in ZenMarket and look forward to assisting you again in the future.
Sincerely,
Always fantastic.
I have only used a couple of times so far. But everything I have ordered has arrived as expected, and in good shape and time. Always packed well.
Thank you so much!
Reply from ZenMarket2026-07-23
Thank you very much for your kind review.
We’re delighted to hear that your experiences with ZenMarket have consistently met your expectations. It’s wonderful to know that your orders have always arrived safely, on time, and well packaged.
Thank you for your continued trust in our service. We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
Order came in
Everything in great condition
Nothing missing
Great site to shop on
Reply from ZenMarket2026-07-23
Thank you very much for your kind review.
We’re delighted to hear that your order arrived in great condition, that everything was included, and that you enjoyed shopping with ZenMarket.
We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
Slow service, longer delivery times than the competition. Package assembly service can take up to a week due to labor shortages. Waiting times are too long, but their conversion rate is higher.
Reply from ZenMarket2026-07-16
Hi David, Thank you for taking the time to share your feedback.
We're sorry to hear that our processing and delivery times did not meet your expectations. We understand that waiting for package assembly and shipment can be frustrating.
Our package assembly times can occasionally be longer during periods of high demand, and we're continuously working to improve processing efficiency while maintaining careful handling of every package.
We appreciate your honest feedback. It helps us identify where we can continue improving our service.
Best regards,
The ZenMarket Team
This was my first time using ZenMarket and I had a great experience. I bought a Tamagotchi Meets from Mercari Japan. The warehouse staff took extra photos when I requested them, the parcel was packed much faster than I expected, and the shipping process was very easy. Communication was clear throughout the whole process. I’m very happy with the service and would definitely use ZenMarket again.
Reply from ZenMarket2026-07-16
Thank you so much for your review! We're thrilled to hear that everything arrived safely and that we could help you get the items you were looking for. We look forward to helping you again soon! Sincerely, The ZenMarket Team
Excellent service of ZenMarket!
Optimal delivery time, very good value for money, absolutely no Amazon's bureaucracy.
I'm Ukrainian customer and extremely satisfied.
Will use ZenMarket for future purchase orders!
Reply from ZenMarket2026-07-16
Thank you for your detailed review! We're glad to hear you were satisfied with your service and our website. Thank you for choosing us!
Sincerely, The ZenMarket Team
They answer all my questions. The costs were better than other platforms, and the delivery service was affordable. It took almost 2.5 weeks to arrive but really worth it.
Take note: they add 500 yen as a tariff for every product you add to your cart, even if the product costs less than that amount.
Reply from ZenMarket2026-07-16
Thank you so much for your kind words ! We’re happy to hear your parcels arrived safely and that you were happy with our service. It means a lot to us that we could help you get the items you wanted. Thank you for choosing us!
Sincerely, The ZenMarket Team
This was my second parcel with ZenMarket, and I'm just as happy as the first time. The items were packed with great care, shipping was fast, and everything arrived in perfect condition. Thank you to the team for the consistently excellent service. I truly appreciate all the effort you put into making international shopping so easy. Thank you again for the wonderful service!
Reply from ZenMarket2026-07-16
Thank you for your kind review! We're happy to hear that everything was smooth for you. It’s great to know you were satisfied with the shipping and our service. We look forward to helping you again!
Sincerely, The ZenMarket Team
Not easy for me to navigate the site across my mobile and desktop, you would need to pay me to go into details here. Another problem is the item description for my item changed when the package was delivered in warehouse, I ordered pictures becuase of this mistake and I should be reimbursed for this picture since zenmarket made a mistake and called my item something it wasn't. And having to add funds I do not like because I need to factor in fees and now I have left over funds in the account. This is bad business and I don't like businesses that do things like this to hold extra money. Just used the card and don't make me add money. I will not be using zenmarket again, until this is changed.
Reply from ZenMarket2026-07-16
Hi Joseph, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We regret that you found our website difficult to navigate and that there was confusion regarding your item's description after it arrived at our warehouse. We take feedback like this seriously and will use it to help improve our service.
We also appreciate your comments about our account funding system. We understand that pre-loading funds may not suit everyone's preferences. If you have unused funds remaining in your account, they can be withdrawn at any time. Your feedback regarding the funding process is valuable as we continue evaluating ways to improve the user experience.
Thank you again for your honest feedback. We appreciate you giving ZenMarket a try and wish you all the best.
Best regards,
The ZenMarket Team
They are very quick to respond with questions that I have. They are also very helpful and eager to help. The prices are very reasonable as well.
Looking to buy more items in the future.
Reply from ZenMarket2026-07-16
Thank you for your kind review. We’re pleased to hear your items arrived safely and that you had a smooth shipping experience. We hope to support your future purchases as well.
Sincerely,
The ZenMarket Team
Very pleased with the service and attention. Total transparency and speed at every stage of the purchase.
Reply from ZenMarket2026-07-16
Thank you for your review ! We're glad to hear the system was easy to use and that you were pleased with the service and attention - We hope to support your future purchases as well.
Sincerely,
The ZenMarket Team
The ancillary fees, including transaction charges, are disproportionately high relative to the item's base price.
Reply from ZenMarket2026-07-16
Hi there,
Thank you for taking the time to leave your feedback. We're sorry to hear that you felt our additional fees were too high for your purchase.
Our fees cover the services involved in purchasing items on your behalf, including payment processing, communication with sellers, package handling, storage, and customer support. We understand that for lower-priced items, these charges can make up a larger portion of the total cost.
We appreciate your feedback and will continue looking for ways to improve our service and provide the best possible value.
Best regards,
The ZenMarket Team
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