Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding. Register Now on ZenMarket Join ZenMarket and receive 500 ZenPoints welcome gift! Sign me up
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Is ZenMarket legit?
ZenMarket (zenmarket.jp) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Business Services and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers consistently praise the exceptionally secure packaging and protective bubble wrap materials, noting that fragile items arrive safely in pristine condition regardless of long international transit distances. People truly appreciate the transparent, smooth ordering process and the exceptionally helpful support team when purchasing exclusive products directly from overseas online stores.
However, some people mentioned that unexpected handling fees, extra storage charges, and high international shipping rates can sometimes catch buyers completely off guard. Consumers also noted occasional frustrating delays during warehouse package assembly, inventory management, and complex customs clearance procedures.
Auto-generated from all reviews of this business. For reference only.
Effective communication and fast response make me feel safe! It is a good online shopping experience! Thank you! Also I am very appreciate the packing for the guitar, it is really safe!!!! And I am very grateful that the delivery status is so clear and everything on time! It is great!
Reply from ZenMarket2026-07-16
Thank you for your review! We’re glad to hear your package arrived safely and that the shipping process and service met your expectations. We appreciate you choosing ZenMarket and hope to assist you again soon.
Sincerely,
The ZenMarket Team
My guitar was packed robustly and completed the journey from Osaka, Japan to Karachi, Pakistan safe and sound. I will definitely purchase from ZenMarket in future, assured that my item will be packed and processed professionally.
Reply from ZenMarket2026-07-16
Thank you so much for your review! We're thrilled to hear that everything arrived safely and you were happy with our packaging service. We look forward to helping you again soon! Sincerely, The ZenMarket Team
The site indeed is very good, had no issues at all. I order received my order on time, and it was very well protected. But be careful if your country has taxes of importations! I’m from Brazil, and had to pay for my country tax, but If your country taxes aren’t that high, go for it! It was my first time ordering and had never heard of zenmarket before, and I got surprised! Even with taxes and shipping, was really worth it!!
Reply from ZenMarket2026-07-16
Thank you for your review! We're so glad to hear the transaction went smoothly and truly appreciate you sharing helpful advice with others. We’d love to help you again anytime!
Sincerely, The ZenMarket Team
Good communication process. Reliable packaging and delivery. Used products bought seem to be genune.
Reply from ZenMarket2026-07-16
Thank you so much for your review! We're thrilled to hear you were happy with the service. We look forward to helping you again soon! Sincerely, The ZenMarket Team
Superb service. The experience was more then good, from inital order to shipping, everything went smoothly.
Reply from ZenMarket2026-07-16
Thank you for your kind review. We’re pleased to hear your items arrived safely and that you had a smooth shopping experience. We hope to support your future purchases as well!
Sincerely,
The ZenMarket Team
My parcel arrived safely, so happy with the service I received from ZenMarket, their customer service is excellent and the parcels are always handled with care, I thank them so much for buying merch of my beloved oshi, will continue to use ZenMarket as my go-to proxy service from now on.
Reply from ZenMarket2026-07-16
Thank you for your review! We’re glad to hear your package arrived safely and that the service met your expectations. We appreciate you choosing ZenMarket and hope to assist you again soon.
Sincerely,
The ZenMarket Team
Excellent communication and prompt service. Electric guitar was well packaged for international shipping and arrived without any issues.
Reply from ZenMarket2026-07-16
Thank you for your review! We’re glad to hear your package arrived safely and that the shipping process met your expectations. We appreciate you choosing ZenMarket and hope to assist you again soon.
Sincerely,
The ZenMarket Team
Exceptional handling quick delivery. Would recommend zenmarket to everyone, instead of going directly to the yahoo japan auctions or localized japanese auctions, zenmarket provides much better experience at handling, packaging multiple items into a parcel, exceptional services and ensured in every way. Save your money and hassle and add any auction item url in zenmarket, place bid or sniper bid, collect all items in zenmarket warehouse, pay once for all items shipping with oeace of mind - team at zenmarket will do the rest just exceptionally fine.
Reply from ZenMarket2026-07-16
Thank you so much for your kind words and recommendation! We’re happy to hear your parcels arrived safely. It means a lot to us that we could help you get the items you wanted. Thank you for choosing us!
Sincerely, The ZenMarket Team
AAA+++ I bought less more 20 guitars via Zen Market always perfect no fear
Reply from ZenMarket2026-07-16
Thank you so much for your review! We're thrilled to hear that everything arrived safely and quickly. We look forward to helping you again soon! Sincerely, The ZenMarket Team
My package came faster than expected.
Solid work, fast and reliable.
Reply from ZenMarket2026-07-16
Thank you so much for your kind words and continued support! We’re happy to hear your parcels arrived safely. It means a lot to us that we could help you get the items you wanted. Thank you for choosing us!
Sincerely, The ZenMarket Team
I have nothing negative to say about them, but unfortunately I do now...
A new change has been implemented regarding the import of packages from outside Europe.
€3 customs duty per product.
"For parcels shipped with Japan Post, the €3 customs duty is not expected to be collected at ZenMarket checkout." - ZenMarket
That is incorrect, I contacted PostNL and they told me that it is possible.
At many other stores, you can pay them €3 in advance... (IOSS)
I have no problem with the €3, but if you do not pay the €3 in advance, an extra €10 is added (handling fees).
- Virgil
Reply from ZenMarket2026-07-09
Dear Virgil,
Thank you for your feedback. We are very sorry to hear about the frustration caused by the handling fees from PostNL and the new EU customs regulations.
We would like to clarify that the new €3 flat customs duty introduced by the European Union on July 1st, 2026, is entirely separate from the standard Import One-Stop Shop (IOSS) VAT system. While ZenMarket continues to collect VAT in advance via IOSS for eligible low-value shipments, the new customs duty process operates under different carrier rules.
Currently, Japan Post does not provide a mechanism for proxy services to collect or prepay this specific €3 customs duty at checkout, meaning it must be paid upon arrival in your country. Because it is collected at delivery, local postal handlers like PostNL often add their own independent administrative handling fees, which unfortunately are beyond our control.
We completely understand how frustrating these additional carrier charges are. For customers who prefer to prepay everything in advance to avoid local handling fees, we offer alternative shipping methods like ECMS Express or FedEx, which fully support a pre-paid Delivered Duty Paid (DDP) system for these customs charges.
We appreciate you highlighting this, as it helps us understand how we can make these carrier differences clearer for our European users moving forward.
Sincerely,
The ZenMarket Team
My very first experience using Zenmarket was fabulous. Shipping rules were a learning curve for me, but everything was packaged securely and my items were delivered in perfect condition. Shipped via EMS/USPS, which was very quick and seamless. Thanks, Zenmarket!
Reply from ZenMarket2026-07-09
Thank you for sharing your experience with us!
We’re glad to hear that, despite the initial learning curve with international shipping rules, your items arrived quickly, seamlessly, and in perfect condition.
Welcome to ZenMarket, and we look forward to making your next shipment just as smooth!
Sincerely,
The ZenMarket Team
Terrible customer service. Good luck getting an actual answer out of them that isn't a boiler plate one. I asked about items that were estimated to have arrived a week ago and was told there was no updates when said items estimated shipping time had been updated earlier that day. When asked multiple times to address this discrepancy, I was given the runaround and eventually told different variations of "actually that's not a delay and they're arriving on time uwu" despite that being untrue. Items still haven't arrived. I assume these items are a lost cause. As soon as I ship my remaining order out I will *never* be using them again.
Edit: Again, your company's response doesn't address the heart of the issue-- *you* giving me contradictory information. *Your* system updating the estimated arrival date while *your* customer service representative says there's no updates and a package expected to arrive over a week ago by *your* estimate is still on time. Repeat x3. Zero understanding of the actual issue. Buyer beware.
Reply from ZenMarket2026-07-09
Thank you for sharing your feedback. We are very sorry for the frustration you've experienced regarding your order updates and the customer service responses you received.
We understand how stressful it is when expected delivery dates pass without clear answers, especially when the information on your account seems contradictory. The domestic shipping dates shown on our platform are estimates based on standard seller dispatch times. While we cannot always track the specific internal delays a Japanese seller or local courier might face on their end, we agree that our customer service responses should always be clear, accurate, and direct.
To provide an update on your order, two of the items in question have already safely arrived at our warehouse, and our team is actively investigating the status of the final remaining item. Please be assured that your purchases are being tracked, and we will ensure the final item is fully accounted for.
Sincerely,
The ZenMarket Team
Each volume was in perfect conditions on departure, and arrived in perfect conditions at its destination.
Excellent packaging and faster delivery time than anticipated.
An experience absolutely to be repeated.
Reply from ZenMarket2026-07-09
Thank you for your review!
Thank you for your high praise, and we absolutely look forward to assisting you again on your next order!
Sincerely,
The ZenMarket Team
Although the process involves quite a few steps, I’m very satisfied with the service. The package arrived in impeccable condition, and everything was extremely well protected. The final packaging was excellent — I honestly don’t think it could have been safer or better secured.
Overall, I’m very happy with my order and with the care taken to make sure it arrived safely.
I would use ZenMarket again.
Reply from ZenMarket2026-07-09
Thank you for taking the time to share your experience with us.
We understand that proxy shopping involves quite a few steps compared to standard e-commerce, so we are happy to hear that you found the process satisfying.
Thank you for your trust, and we look forward to safely delivering your next order!
Sincerely,
The ZenMarket Team
Everything ok, every step is explained very well, a e-mail for every update, fast shipping. Satisfied.
I'll use again.
Reply from ZenMarket2026-07-09
Thank you for your review.
We're glad to hear that everything went smoothly and that our step-by-step email updates kept you well-informed throughout the process.
Thank you for your recommendation, and we look forward to welcoming you back for your next order!
Sincerely,
The ZenMarket Team
Fund transfer a little clunky(user error) please look into streamlining the code/s, I used Wise. This resulted in delayed shipping confirmation. I’m still waiting for funds to hit my Zen account because I neglected to copy the aforementioned code.
Reply from ZenMarket2026-07-09
Thank you very much for sharing your feedback with us.
We are very sorry to hear about the delay and frustration you've experienced with your Wise transfer. We completely understand how easy it is to miss copying the payment reference code, especially when navigating multiple screens during your first few transactions.
Because Wise transfers rely on these specific reference numbers to automatically match the incoming funds to your ZenMarket account, missing the code unfortunately requires our accounting team to manually locate and verify the transaction, which is what causes the delay.
If your funds have still not been credited to your account, please send a message to our support team with a copy of your Wise transfer receipt. Our team will be happy to help track it down and get your account updated as quickly as possible so your shipment can move forward.
Sincerely,
The ZenMarket Team
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