ZenMarket

Items Packed with Care

Thank you for packing my items carefully and securely. I have placed several Zenmarket orders now and the box is always beat up by the time it gets to me (not Zenmarket’s fault) but because things inside are secure, I’ve never received anything damaged. Always impressed with how easy it is to shop on here and how quickly orders are shipped out

Carmelo G. Di StefanoNetherlands · Experienced 2026-07-23 · Posted 2026-08-01

Great service from start to finish

Great service from start to finish! Very appreciated the extra packing service … I shipped handmade fragile tea cups and they arrived in a bomb-proof packaging. Super recommended!!

All duties were prepaid and I received…

All duties were prepaid and I received my package without issue. Thank you Zenmarket.

Reviewing items before purchases

Despite not being their customer for a long time, I found out that I can add items on my cart, followed by them able to identify and confirm whether items are prohibited or not before I order or make purchases. I thank them for doing so and hope they'll continue.

Vjacheslav BrichkovskiyUkraine · Experienced 2026-07-30 · Posted 2026-07-31

Excellent support

J LeeSouth Korea · Experienced 2026-07-22 · Posted 2026-07-31

Worst Buying agent ever

An item I ordered was never shipped, so I contacted ZenMarket and asked them to cancel the order. They claimed they were unable to reach the seller and dragged the issue out for almost two weeks. Eventually, I contacted the seller directly, and the seller told me that there had been a problem with the order and that they had been trying to contact ZenMarket but could not get through to them. I then had to ask the seller for their phone number and tell them to call ZenMarket directly to resolve the issue. Even after that, ZenMarket still failed to handle the matter promptly. When I asked when the cancellation and refund would be completed, they suddenly gave me an irrelevant response saying that the item was being prepared for shipment. Only after I became angry and confronted them did they admit that they had made a mistake. The order was eventually cancelled and refunded, but I wasted nearly two weeks because of their incompetence and poor communication. I also had several other orders with them. As soon as those items were shipped, ZenMarket immediately blocked my account. This is an incredibly dishonest and unprofessional company. They make frequent mistakes, respond to messages very slowly, and provide neither live chat support nor an accessible phone number on their website. If they decide to delay an issue indefinitely, customers have virtually no way to do anything about it.

Destroyed several hundreds of dollars of goods

I asked support if I could still order and have coins shipped to me after the new tatiffs were imposed and they assured me I could. After they arrived at their warehouse, they said they couldn't ship my order then charged me a storage fee. I checked back nearly daily with no luck. Then they said my goods were abandoned and that they were going to discard them, I said I would pay for extra storage time, but they discarded it anyway, said no exceptions. So I'm out several hundred dollars of coins.I logged in the other day to check for no reason in particular, and it says I owe 10000 yen? For what? A disposal fee i didn't consent to? A storage fee for the goods I didn't get? This is a slap in the face! I was willing to give them another shot since I've been using them for over a decade, since I was a kid, but no chance now even if I wanted to.

Zuzanna PietrasPoland · Experienced 2026-07-29 · Posted 2026-07-29

I will use zen again <3

Everything was packed well and every single item came. The shipping cost was alright as for the amount of things and parcel’s weight. I will gladly use zen again!!

Issues with packing

When I created my first Parcel, I picked SURFACE, yet it got changed to FEDEX after I created it. Apparently the website will pick something else even after you've selected your intended shipping method, which caused the shipping cost to go from around 6,000 yen to 40,000 yen. I had to cancel that Parcel for this reason. Parcel #2 had the same items as the first one, but when I made that one, the website picked EMS instead. I sent in a request to change it to SURFACE right away, but because I didn't specify that any leftover items should be left at the warehouse (like with every other Parcel I had made so far), the Parcel was split into 3 separate FEDEX Parcels. At this point, I was confused as hell. I didn't understand why they kept turning my SURFACE Parcels kept turning into FEDEX ones and had already paid a cancellation fee to turn one FEDEX Parcel (which should not have been FEDEX to begin with) into a SURFACE. Now I had to cancel 3 more FEDEX Parcels even after I specifically requested for it to be SURFACE. Thankfully they refunded most of the cancellation fees I had to pay but this was still such a hassle to deal with when I've been trying to ship my things for over a week now.

My first overall experience has been really good!

My first overall experience with zenmarket has been great!! On time, good communication

Zen makes it easy to shop from the USA

Zen makes it easy to shop from the USA. Every step is well explained, options given and a smooth process. I am grateful for this service.

Serdar YildirimTürkiye · Experienced 2026-07-24 · Posted 2026-07-28

Service works like a clock

Service works like a clock, everything is punctual and fast. Very happy to choose Zen Market, highly recommended.

charlie richardsonUnited States · Experienced 2026-07-23 · Posted 2026-07-27

Great Experience

Everything has been great working with ZenMarket. If I had any complaint, I felt the broker fee was a bit much, but I’m happy with the product I’ve ordered. I have a second order that I won on an auction, and I fear the broker fee will be more than the cost of the actual auction I won.

Very Pleased

Well, this was my first purchase through ZenMarket, once I figured everything out, it was smooth sailing. I was very pleased with every step, and all the updates ETC. I will definately being using ZenMarket again. Highly recommend.

MacTaiwan · Experienced 2026-07-20 · Posted 2026-07-27

The staff in ZenMarket helps me to…

The staff in ZenMarket helps me to clarify the package issue actively, and has been very helpful!

Very good buying experience

Very good buying experience. Fast shipment, safety package, and sweetly price…

fake "cashbacks"

Some information from new users to avoid them fake discounts from Zenmarket. Sometimes Zenmarket makes matketing actions and offer "cashback" on different marketplace. Please don't belive them because it is not a cashback/discount in normal understanding. Normaly "cashback" means that you receive some money after payment or after delivery. Sometimes - at the end of the month (if it cashbank by the payment card). But not here. 1. You will not receive money on your account in any case - you will receive Zenpoints. And this Zenponts you can use only.... to pay for parcel! 2. You will not receive it after payment, or when even ariives on the stock or even in the end of the month... You will receive it when... you sent your items abroad the Japan! What does it means for the user, It means that if you really want to use this fake "cashback" - you must to buy something else and sent it in another parcle (not together with item which follow under the "cashback") If you take in mind that comission on the Zenmarket is highest on the market (800 instead 500 on the other proxies), it means that you overpay as minimum 600 yen (because you will buy as minimum 2 items). But if you take in a mind that you will buy several items to make your shipping cheaper - your overpayment will be "over" your discounts. Don't let yourself be "swindled"

I bought a Japan-exclusive item using ZenMarket!

This was my 1st time using ZenMarket as a 3rd party service to buy items from Japan, and it was completely worth it! The customer service was great, and they helped me with the questions I had for them, so I appreciated that. Since the item I purchased was particularly fragile, I also appreciated, that they offered the additional service of reinforcing my package for a small, additional fee, so that was great, that they offered that, to where it went a long way to make me feel comfortable, knowing that my package is, for sure, secured while it makes the long transit from Japan to where I live at. My package ran into a bit of a customs clearance delay, however, but that's not ZenMarket's fault. For me, I got through that bit of a bump in the road by contacting Fedex (I picked the Fedex option for my package) about the matter concerning my package and following up with them on a daily basis (i.e. contacting Fedex Logistics by using their phone number) accordingly until they finally assured me, that I will receive my package and that it will pass customs clearance without any problems, and then it was all just a matter of playing the waiting game until my package cleared customs, and it was all good from there! I also hope me talking a bit about how I personally dealt with the customs clearance delay concerning my package helps others out about what to do, if they ever run into a customs problem similar to mines. It was a 1st time for me, in-terms of dealing with that kind of customs situation, so it was a bit of a shock for me, but looking back, it wasn't too bad, so I now know what to do, if I ever come across that sort of customs issue again. When my package finally arrived, I was amazed about how well-packaged it was! It was the most well-packaged item I have ever seen in my life so far (Sure, I picked the additional reinforcement option for my package, so it was a given, but still, it was truly impressive). The care that was put into making sure my package was secured for international transit was incredible to see, to where slowly opening the package, bit-by-bit, felt like an adventure in itself! Needless to say, my item definitely arrived at my place safe and secure, with no damages to it whatsoever. The care and thought into making sure my package was secure was superb, indeed! Overall, it was a wonderful first time using ZenMarket! I want to thank them for giving me the chance to own a particular item from Japan that wouldn't have been possible without their help (What I ordered was, more-or-less, a Japan-exclusive item). It was totally worth it, and I couldn't be more pleased! I'll definitely come back to use ZenMarket again. I'd recommend them, for sure!

Top-Notch Packaging and Outstanding Service—Every Time

Excellent customer service and truly top-notch packaging, as always. Everything arrived safely and in perfect condition. I’m very happy with the service and would definitely use ZenMarket again. Highly recommended!

Stakler SteinsVietnam · Experienced 2026-07-15 · Posted 2026-07-21

Its much more expensive then you thought

I am writing this review to warn other buyers, especially media collectors from overseas. I placed an order worth over 130,000 JPY (~100,000 JPY for 4 limited Blu-ray sets of the Monogatari anime series, and over 30,000 JPY for shipping and DDP fees). Since I paid for DDP (Delivered Duty Paid) upfront, I fully expected a smooth delivery with all taxes and customs procedures handled. However, ZenMarket failed to provide any warnings beforehand about hidden tax/customs surcharges or the strict regulations regarding shipping media items via FedEx to my country. Only AFTER I paid the entire amount and the package arrived in Vietnam was I shocked to learn about massive additional fees and complex administrative requirements. Despite paying over 30,000 JPY for shipping and prepaid taxes, FedEx held my package and forced me, an individual collector, to personally clear heavy cultural inspection paperwork with government departments. When issues arise, ZenMarket leaves customers stranded to bear 100% of the financial loss and hassle. Returning the package is impossible without forfeiting all funds and paying double shipping. For a 130,000 JPY transaction, this is the worst shopping experience I have ever had. ZenMarket collects high service and DDP fees but offers zero transparency or protection. Buyers beware!