Its much more expensive then you thought
I am writing this review to warn other buyers, especially media collectors from overseas. I placed an order worth over 130,000 JPY (~100,000 JPY for 4 limited Blu-ray sets of the Monogatari anime series, and over 30,000 JPY for shipping and DDP fees). Since I paid for DDP (Delivered Duty Paid) upfront, I fully expected a smooth delivery with all taxes and customs procedures handled. However, ZenMarket failed to provide any warnings beforehand about hidden tax/customs surcharges or the strict regulations regarding shipping media items via FedEx to my country. Only AFTER I paid the entire amount and the package arrived in Vietnam was I shocked to learn about massive additional fees and complex administrative requirements. Despite paying over 30,000 JPY for shipping and prepaid taxes, FedEx held my package and forced me, an individual collector, to personally clear heavy cultural inspection paperwork with government departments. When issues arise, ZenMarket leaves customers stranded to bear 100% of the financial loss and hassle. Returning the package is impossible without forfeiting all funds and paying double shipping. For a 130,000 JPY transaction, this is the worst shopping experience I have ever had. ZenMarket collects high service and DDP fees but offers zero transparency or protection. Buyers beware!