Destroyed several hundreds of dollars of goods
I asked support if I could still order and have coins shipped to me after the new tatiffs were imposed and they assured me I could. After they arrived at their warehouse, they said they couldn't ship my order then charged me a storage fee. I checked back nearly daily with no luck. Then they said my goods were abandoned and that they were going to discard them, I said I would pay for extra storage time, but they discarded it anyway, said no exceptions. So I'm out several hundred dollars of coins.I logged in the other day to check for no reason in particular, and it says I owe 10000 yen? For what? A disposal fee i didn't consent to? A storage fee for the goods I didn't get? This is a slap in the face! I was willing to give them another shot since I've been using them for over a decade, since I was a kid, but no chance now even if I wanted to.