Rick C. Phoenix AZ
I put a deposit down on a trailer to reserve it. At the phoenix arizona office on indian school rd. I had questions about the trailer, so i "chatted" with them which was totally useless for getting any information, with their chat you type your question and it says someone will get back to you in a day or two. So i wasnt satisfied with the chat and decided to call them...LOL bigger joke than the chat. Got an "operator" who just answers the phone and cant answer any questions. the operator says let me put you on hold and i will try to connect you with someone who can be of assistance. HAHAHA yeah right, they can never connect you with someone and come back to tell you they will leave a message for that person to call you "and they should get back to you within a day or two". This happened again and again over several days. Nathan, yeah he's a total waste of time talking to when he finally calls you back in 2 or 3 days, then he says he cant answer your question and he'll have to talk to someone and call you back. yeah, good luck with Nathan calling you back! I told several "operators" that i was getting tired of not being able to speak to someone that could help me when i called. Today i told one that "maybe i should look elsewhere to buy a trailer". You would think that after saying that, the "operator" would get someone to call me right away so as not to lose a customer. Nope. So, I went to Rockland Trailers to look for a trailer. Awesome service over the phone, and i went in and put a deposit down on a Rockland Trailer minutes after speaking to them over the phone. I highly recommend anyone looking to buy a trailer go to Rockland Trailers. A joy to deal with and their trailers are cheaper price than trailersplus. All Rockland trailers are built onsite, its a family business and they treat you like they care and want your business! Please consider Rockland trailers, you will not be disappointed like at trailersplus!