Terrible trade in program …
As many people have stated here as well their trade in program is terrible. Is use to be good but not anymore. After many years of Samsung phones, TVs and also a refrigerator . I will no longer purchase anything Samsung makes. I traded in my Galaxy z flip 5 for a flip 8. It was in great shape. Always had a case worked fine. I was told I would get $400 USD credit with my trade in. I get a email saying that the phone isn't eligible. No reasons at all. I got on chat support at least 4 times and they acknowledged they didn't know why I didn't get my credit. At first they said it wasn't a Flip 5. It was and the chat rep looked at the images and said it was fine and sent it to their back office triage to investigate. Next thing I know I'm being charged $400 . I called but no clear answer and they haven't even returned my phone back. I'm done